Security Operations Center Manager

brinks; New York (NY); On-site; USD 89,000 - 111,000; Full time

Job summary

Brink's Global Services U.S., a division of Brink's Incorporated, seeks a Security Operations Center (SOC) Manager to lead monitoring, detection, investigation, and incident response efforts. The role oversees day-to-day SOC operations and a team of security specialists across multiple locations.

The ideal candidate will drive continuous improvement of SOC processes, develop metrics and reporting, and ensure compliance with applicable regulatory requirements while managing staffing and schedules

Qualifications

• Minimum of seven (7) years of experience in a security operations control room.
• Minimum of three or more (3+) years' experience leading security operations or SOC teams.
• Strong communication and ability to develop training materials and SOPs.
• Experience developing SOC metrics and executive reporting.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Lead day-to-day SOC operations and oversight.
• Manage workforce planning, staffing, scheduling, and performance.
• Coach and develop SOC Specialists/Operators; administer performance actions.
• Oversee staffing coverage for day/night shifts and absences.
• Maintain SOC knowledge management system and SOPs.
• Develop and optimize SOC processes and operational metrics.
• Own quality control for SOC systems, reports, and deliverables.
• Maintain situational awareness of events, incidents, and threats across locations.
• Ensure SOC practices align with regulatory requirements.

Education

Bachelor's degree

Tools

Access control systems

Alarm monitoring platforms

CCTV/video management systems

Job description

Pay Range:(Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)88,800.00 - 111,000.00 USD Annual About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink's Global Services U.S., a division of Brink's, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager.

Salary: 90-105k

Job Summary

The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists.

Key Responsibilities

• Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations
• Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight.
• Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans
• Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary.
• Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists
• Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation.
• Own quality control for all SOC systems, reports, initiatives and deliverables.
• Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally
• Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations.
• Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems.
• Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence.
• Ensure SOC practices align with applicable compliance and regulatory requirements of the Company
• Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action.
• Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
• Participate in job related training programs and meetings to continually refresh and update knowledge.
• Perform other duties as assigned or necessary

Minimum Qualifications

• Minimum of seven (7) years of experience in a security operations control room required.
• Minimum of three or more (3+) years' experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred.
• Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems
• Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs
• Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.
• 21 years of age
• Bachelor's degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus
• Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations

Preferr