Security Operations Center Dispatcher

Academy Museum of Motion Pictures; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Security Operations Center Dispatcher to join their Safety & Security team. In this dynamic role, you will monitor security systems, respond to emergencies, and ensure a safe environment for visitors and staff. Your expertise in communication and quick decision-making will be crucial as you handle various security protocols and assist with incident responses. This position offers a unique opportunity to contribute to the safety of a renowned cultural institution while enjoying comprehensive benefits and a supportive work environment.

Benefits

Comprehensive medical, dental, and vision coverage

15 days of PTO plus company-paid holidays

401k retirement plan with company match

Employee Assistance Program

Wellness benefits

Free access to online courses

Free Academy membership screenings

Employee discounts

Qualifications

• 1+ years as a Security Operations Center Operator required.
• Demonstrated competency with advanced computer systems.
• Ability to operate radio and telephone equipment.

Responsibilities

• Monitor security surveillance cameras and access control systems.
• Respond to emergency and non-emergency calls.
• Maintain daily Security Operations log and documentation.

Skills

Surveillance Monitoring

Radio Communication

Emergency Response

Data Entry

Customer Service

Education

High School Diploma

Tools

Genetec

Forteco

Guardtek

Everbridge

MS Word

MS Excel

MS Outlook

Job description

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Description

Department: Safety & Security

Reports to: Manager, Safety & Security

Job Type: Full-time - Regular

Job Classification: Hourly (Non-exempt)

Workplace Location: Los Angeles - Academy Museum

Summary/Objective:

The Security Operations Center (SOC) Dispatcher is responsible for monitoring equipment and devices that include cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. You will maintain the daily Security Operations log, report any deviations from normal operations to a supervisor, and dispatch resources to calls for service, emergencies, earthquake recovery, and fire protection measures according to AMMP Security Operations Center procedures. In addition, Security Operations Center Dispatchers may be scheduled to work Safety & Security Associate posts, which involve patrolling the museum on foot and working static posts such as the staff entrance and the museum store.

Essential Functions of the Job:

• Be assigned to a regular Security Operations Center Dispatcher post or special post; assignments may change daily and without notice.
• Monitor security surveillance cameras, access control, and art protection systems.
• Answer phones and operate an IP-based telephone system.
• Operate a radio and use multi-channel communications.
• Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).
• Provide after-hours operations support.
• Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.
• Ensure all systems within the SOC are functioning properly.
• Evaluate information and respond with the appropriate communication and dispatch procedures.
• Maintain discretion when sensitive and confidential information is revealed.
• Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.
• Remain calm in emergency situations.
• Participate in daily roll call and training.
• When assigned a non-SOC Dispatcher post, the operator will:
  • Maintain high visibility while on assignment.
  • Maintain a positive, empathetic, and professional attitude towards guests.
  • Patrol assigned areas on foot, conduct security tours assisted by electronic devices as assigned to ensure personnel, visitors, building, and exhibitions security.
  • Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience.
  • Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.
  • Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to shift supervisor.
  • Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.
  • Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations).
  • Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.

Required Competencies:

• A high school diploma or equivalent certificate of completion.
• 1+ years of experience as a Security Operations Center Operator or Control Room Operator required.
• Guard card/security license according to state requirements.
• Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks).
• An average typing speed of 45 WPM.
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors.
• Basic working proficiency in operating Security and Mass Communications systems (e.g., Genetec, Forteco, Guardtek, Everbridge).
• Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email.
• Flexibility to work various shifts including weekends and holidays.
• A commitment to diversity, equity, accessibility, and inclusion.

Physical Demands:

• Remain in a stationary position at a computer terminal for an extended period.
• When outside of the operations center, this position requires walking and standing for long periods (up to 7 hours per shift), with reasonable accommodations available to support individual accessibility needs upon request.

Required Vaccination:

Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.

The expected salary for this role is $21.50 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.

Our Benefits:

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company-paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match
• Clean Air Commuter Program
• Employee Assistance Program through Cigna Healthcare.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000+ online courses through LinkedIn Learning
• Free Academy membership screenings
• Free tickets and screenings at the Academy Museum
• Employee discounts through LifeMart and Working Advantage

@museumLI

Position Requirements

About the Organization: The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.

EOE Statement: The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Museums, Historical Sites, and Zoos

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