Security Operations Analyst — Data & Process Optimizer

QTS Data Centers; Suwanee (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus eligibility

Generous PTO & floating holidays

Stock Purchase Plan

Holidays and time off

Pet and Legal Insurance

Sabbatical program

Charitable giving program

Tuition reimbursement

Job summary

QTS Data Centers is seeking an Security Operations Analyst I to support operational excellence across Physical Security. You will monitor processes, analyze data, and improve security effectiveness, compliance, and service delivery across QTS facilities.

You will collaborate with corporate security, facilities, and vendors, handling budgets, reporting, and continuous improvement. A BS or equivalent experience is required with 3+ years of related work and proficiency in Excel and ServiceNow.

Qualifications

• BS degree or equivalent professional experience.
• 1+ year of budgeting, reforecasting, and reconciling.
• 3+ years in project coordination, operations, security, compliance, or related field.
• Experience in data analysis, including Excel pivot tables, formulas, reporting, and charting.
• Proficiency with Microsoft Office Suite.
• Experience with or willingness to learn security and business applications such as access control systems, visitor management systems, incident management platforms, ServiceNow, and reporting.

Responsibilities

• Review and analyze security policies, procedures, and operational processes.
• Monitor and track process control points for critical security operations, including access control, badge administration, incident management, investigations, guard force oversight, and vendor performance.
• Build and maintain relationships with third-party security providers, contract guard forces, technology partners, and vendors supporting security programs.
• Export, combine, refine, and analyze datasets from security systems and business applications, including incident data, access control records, visitor management reporting, audit findings, budget variances, and operational metrics.
• Create dashboards, charts, reports, and presentations to summarize security trends, risks, and operational performance for leadership.
• Analyze data and operational information to identify opportunities to improve security effectiveness, compliance, and customer experience.
• Support continuous improvement initiatives by gathering requirements, interviewing stakeholders, evaluating existing processes, documenting findings, and recommending enhancements.
• Track, coordinate, and report on projects and corrective actions designed to strengthen security operations and reduce risk.
• Recommend updates to security policies, procedures, standards, and documentation.
• Collaborate with Corporate Security, Facility Operations, Compliance, HR, Legal, and other teams to improve operational efficiency and consistency across the enterprise.
• Develop professional communications, reporting templates, and operational guidance documents.
• Assist with audit preparedness, compliance reviews, investigations, and security program reporting.
• Support budget tracking, forecasting, reconciliations, and vendor contract administration activities.
• Other duties as assigned.

Skills

Budget management

Data analysis

Project coordination

Security/compliance knowledge

Communication

Education

Bachelor's degree

Tools

ServiceNow

Access control systems

Visitor management systems

Incident management platforms

Microsoft Office

Job description

QTS Data Centers is seeking an Security Operations Analyst I to support operational excellence across Physical Security. You will monitor processes, analyze data, and improve security effectiveness, compliance, and service delivery across QTS facilities.

You will collaborate with corporate security, facilities, and vendors, handling budgets, reporting, and continuous improvement. A BS or equivalent experience is required with 3+ years of related work and proficiency in Excel and ServiceNow.