Security Officer Unarmed Customer Service

Allied Universal; Albuquerque (NM); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal in Albuquerque, NM is seeking an unarmed Security Officer focused on customer service. You will provide security-related procedures, assist guests and staff, and maintain a visible presence to deter incidents.

This full-time role requires dependable communication, report writing, patrols across entertainment, dining, parking, and perimeter areas, and adherence to location rules. A high school diploma and customer-service aptitude are preferred, with background checks and a drug

Qualifications

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• A guard card or license is preferred.
• Comfortability using a computer or tablet is preferred.
• Licensing requirements may be required prior to employment.

Responsibilities

• Provide customer service to guests, team members, and visitors by carrying out security-related procedures and location-specific policies.
• Respond to incidents, guest concerns, and critical situations in a calm, professional manner.
• Conduct regular unarmed patrols throughout entertainment, dining, parking, and perimeter areas to identify hazards or violations.
• Monitor access points and observe guest activity to support a welcoming environment and adherence to rules.
• Prepare clear, accurate reports of incidents and communicate information to site leadership.

Skills

Customer service experience

Computer/tablet usage

Education

High school diploma or equivalent

Job description

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Unarmed Customer Service in Albuquerque, NM, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an Unarmed Patrol Officer at a dynamic retail and entertainment location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and provide outstanding customer service to guests and staff. You will communicate professionally, document activity using computer or tablet tools, and support a welcoming environment. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $22.30 / Hour

Job Schedule:

• Wed 05:00 PM - 01:00 AM
• Thur 05:00 PM - 01:00 AM
• Fri 06:00 PM - 02:00 AM
• Sat 06:00 PM - 02:00 AM
• Sun 05:00 PM - 01:00 AM

What You'll Do:

• Provide customer service to guests, team members, and visitors by carrying out security-related procedures, location-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, guest concerns, and critical situations in a calm, professional, problem-solving manner, escalating matters according to established procedures.
• Conduct regular and random unarmed patrols throughout entertainment, dining, parking, and perimeter areas to help identify and report unusual activity, hazards, or policy violations.
• Monitor access points and observe guest activity to help support a welcoming environment and adherence to location rules.
• Prepare clear, accurate reports of incidents, observations, and activities, and communicate relevant information to site leadership and Allied Universal management.

Minimum Requirements:

• Customer service experience is preferred.
• A guard card or license is preferred.
• Comfortability using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.