Security Officer Reception Desk

Allied Universal®; Cambridge (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Smart tools program

Career growth opportunities

Health and retirement benefits

Perks program discounts

Job summary

Allied Universal is seeking a Security Officer Full Time Reception Desk in Cambridge, MA. The role involves welcoming patients and visitors, managing access control, and maintaining a secure front desk environment at a healthcare site.

You will respond to alarms and emergencies, while delivering professional customer service and teamwork. This full-time position offers daytime scheduling and a pay rate of $19.86 per hour, with a focus on safety, compliance, and high service standards.

Qualifications

• Must have customer service experience.
• Comfort with basic computer or tablet use.
• Experience with access control and badge systems preferred.
• Alarm panel experience is a plus.
• Applicants must meet age and licensing requirements per state law.

Responsibilities

• Provide exceptional customer service to patients, visitors, employees, and vendors while carrying out security-related procedures and policies.
• Greet and screen visitors, verify identification and access authorization, issue visitor credentials, and maintain records.
• Monitor front desk access points, cameras, alarms, and communication systems, reporting issues to the appropriate personnel.
• Respond to incidents and emergencies calmly and follow established protocols, contacting emergency services when needed.
• Assist with directing people and answering routine inquiries to maintain a welcoming environment.

Skills

Customer service

Computer/Tablet use

Access control experience

Badge/work badge

Alarm panel experience

Education

High school diploma

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Reception Desk in Cambridge, MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Front Desk Security Officer at a healthcare location, you will serve as a welcoming, professional presence while supporting access control, visitor management, and security-related communications. You will help maintain an organized entry point, respond to alarms and inquiries, and deliver outstanding customer service. Join Allied Universal, where our agile, reliable, innovative, and caring culture puts people first through teamwork and integrity.

Position Type: Full Time

Pay Rate: $19.86 / Hour

Job Schedule: DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PMFri03:00 PM - 11:00 PM

What You'll Do:

• Provide exceptional customer service to patients, visitors, employees, and vendors while carrying out security-related procedures, site-specific policies, and emergency response activities at a healthcare location.
• Greet and screen visitors, verify identification and access authorization, issue visitor credentials, and maintain accurate visitor and access records in accordance with site procedures.
• Monitor access points, cameras, alarms, and communication systems from the front desk, reporting unusual activity or security-related concerns to appropriate personnel.
• Respond to incidents, medical emergencies, and critical situations in a calm, professional, problem-solving manner, following established protocols and contacting emergency services when appropriate.
• Assist with directing patients and visitors, answering routine inquiries, and supporting a welcoming, professional environment while helping to deter unauthorized access.

Minimum Requirements:

• Comfortable using a computer or tablet preferred.
• Access control and badge experience preferred.
• Alarm panel experience preferred.
• Customer service experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.