Security Officer Reception Desk

Allied Universal; Cambridge (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Allied Universal in Cambridge, MA is seeking a Security Officer at the reception desk of a healthcare location. You will greet visitors, verify IDs, issue badges, and maintain secure entry points while coordinating with clinical and security teams.

The role emphasizes professional customer service, access control, and incident response. Requires high school diploma, background check, and drug screen; 18+ (21+ for armed positions). On-site schedule and local HR support.

Qualifications

• Must be 18+ years old for unarmed roles; 21+ for armed positions.
• Background investigation required under federal, state, and local laws.
• Drug screen required where permitted by law.
• As required by state/local regulations, licensing may be needed.

Responsibilities

• Greet and screen visitors; verify ID and access permissions.
• Monitor entrances, cameras, alarms, and communication systems.
• Respond calmly to incidents and emergencies following protocol.
• Direct patients and visitors and maintain a welcoming security posture.

Skills

Customer service

Access control

Badge scanning

Alarm systems

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Reception Desk in Cambridge, MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Front Desk Security Officer at a healthcare location, you will serve as a welcoming, professional presence while supporting access control, visitor management, and security-related communications. You will help maintain an organized entry point, respond to alarms and inquiries, and deliver outstanding customer service. Join Allied Universal, where our agile, reliable, innovative, and caring culture puts people first through teamwork and integrity.

Position Type: Full Time

Pay Rate: $19.86 / Hour

Job Schedule: DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PMFri03:00 PM - 11:00 PM

What You'll Do:

• Provide exceptional customer service to patients, visitors, employees, and vendors while carrying out security-related procedures, site-specific policies, and emergency response activities at a healthcare location.
• Greet and screen visitors, verify identification and access authorization, issue visitor credentials, and maintain accurate visitor and access records in accordance with site procedures.
• Monitor access points, cameras, alarms, and communication systems from the front desk, reporting unusual activity or security-related concerns to appropriate personnel.
• Respond to incidents, medical emergencies, and critical situations in a calm, professional, problem-solving manner, following established protocols and contacting emergency services when appropriate.
• Assist with directing patients and visitors, answering routine inquiries, and supporting a welcoming, professional environment while helping to deter unauthorized access.

Minimum Requirements:

• Comfortable using a computer or tablet preferred.
• Access control and badge experience preferred.
• Alarm panel experience preferred.
• Customer service experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1723844