Security Officer (On Call)

Nashville Downtown Hotel; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Hilton Nashville Downtown is seeking a Security Officer responsible for the safety and security of guests, staff, and property. You will respond to emergencies, conduct regular safety walkthroughs, and ensure compliance with safety standards.

Candidates should have strong communication skills, be capable of following procedures, and handle reports such as theft or injuries. Prior security experience and CPR/First aid certification are preferred; hotel operations may require supporting other

Qualifications

• High school diploma or GED required.
• Previous security experience preferred.
• Ability to read and interpret safety regulations and manuals.
• Strong communication and customer service skills.
• CPR/First aid certification preferred.

Responsibilities

• Maintain safety and security of guests, employees and property.
• Be first responder in emergencies (guest illness, fire, accidents).
• Conduct security walkthroughs of hotel areas and report issues.
• Communicate calmly and clearly during emergencies and give directions.
• Follow applicable safety regulations and corporate standards.
• Handle lost & found and prepare theft or injury reports.
• Other duties as assigned and assist operations as needed.

Skills

Excellent communication

Safety awareness

Reading comprehension

Conflict resolution

Multitasking

Education

High school diploma or GED

Job description

Job Details

Job Location: Hilton Nashville Downtown - Nashville, TN 37201

Position Overview: Responsible for maintaining the security and safety of guests, employees and property, while adhering to standards of service.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ensure adequate service and safety of property, guests and employees, while maintaining a professional and friendly attitude
• Be first responder in case of emergency, i.e. guest illness, fire emergency, employee accident
• Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable
• Adhere to service standards, ensuring safety and comfort of guests at all times
• Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency
• Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards
• Handle lost & found, using applicable procedures
• Prepare any necessary reports, i.e. theft reports, employee injuries, etc.
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.

Qualifications

Qualifications, Job knowledge, Experience, Skills, Abilities:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous security experience preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers
• Prefer CPR /First aid certified
• Knowledge of all applicable federal, state and local health and safety regulations.
• Ability to grasp, lift, carry or transport up to 50 pounds.
• Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Ability to manage and resolve conflicts
• Ability to multitask

Physical requirements of the position and work environment:

• Must be able to walk, climb stairs
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Must be able to lift & carry up to 50 lbs.
• Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
• Duties may be performed indoors or outdoors. Noise level moderate.

Hilton Nashville Downtown Additional Property Specific Functions:

• Must complete brand required training