Security Officer (On Call)

Nashville Downtown Hotel Llc; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Hilton Nashville Downtown is seeking a Security Officer to protect guests, staff and property while upholding service standards. You will respond to emergencies, perform safety walkthroughs, and coordinate with teams to resolve issues with professionalism.

The role requires reading safety procedures, lifting up to 50 pounds, and maintaining calm, clear communication during incidents. Prior security experience and CPR/First Aid are preferred.

Qualifications

• High school diploma or GED or equivalent; related experience preferred.
• Previous security experience preferred.
• Ability to read and interpret safety rules and procedures.
• CPR/First aid certification preferred.
• Knowledge of health and safety regulations.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Ensure adequate service and safety of property, guests and employees, while maintaining a professional and friendly attitude.
• Be first responder in case of emergency, e.g. guest illness, fire emergency, employee accident.
• Visually inspect hotel areas; conduct safety walkthroughs across departments, public spaces, and grounds.
• Address issues and resolve; follow schedule or walkthrough format if applicable.
• Communicate calmly and clearly during emergencies; give direction to others.
• Adhere to safety regulations and corporate standards at all times.
• Handle lost & found and prepare theft or injury reports.
• Maintain a safe work environment for co-workers and guests.

Skills

Excellent communication

Read & interpret documents

Multitask

Conflict resolution

CPR / First aid

Professionalism

Physical stamina

Education

High school diploma or GED

Job description

Job Details

Job Location: Hilton Nashville Downtown - Nashville, TN 37201

Position Overview: Responsible for maintaining the security and safety of guests, employees and property, while adhering to standards of service.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ensure adequate service and safety of property, guests and employees, while maintaining a professional and friendly attitude
• Be first responder in case of emergency, i.e. guest illness, fire emergency, employee accident
• Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable
• Adhere to service standards, ensuring safety and comfort of guests at all times
• Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency
• Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards
• Handle lost & found, using applicable procedures
• Prepare any necessary reports, i.e. theft reports, employee injuries, etc.
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.

Qualifications

Qualifications, Job knowledge, Experience, Skills, Abilities:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous security experience preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers
• Prefer CPR /First aid certified
• Knowledge of all applicable federal, state and local health and safety regulations.
• Ability to grasp, lift, carry or transport up to 50 pounds.
• Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Ability to manage and resolve conflicts
• Ability to multitask

Physical requirements of the position and work environment:

• Must be able to walk, climb stairs
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Must be able to lift & carry up to 50 lbs.
• Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
• Duties may be performed indoors or outdoors. Noise level moderate.

Hilton Nashville Downtown Additional Property Specific Functions:

• Must complete brand required training