PBX OPERATOR

Nashville Downtown Hotel Llc; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Nashville Downtown is seeking a friendly front desk professional to greet guests, answer calls, and assist with wake-up services. You will coordinate requests with bell staff and housekeeping, manage the computer system for room blocks and registrations, and promote Hilton brand programs.

Excellent communication and a service mindset are essential. Knowledge of local events and operations, plus the ability to handle emergencies calmly, will help ensure a smooth guest experience in a

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Answer all incoming calls promptly with a warm greeting.
• Accurately handle wake up calls and receipt and delivery of messages.
• Coordinate guest requests with hotel departments and follow up.
• Use computer system to manage rooms, pre-register individuals or groups, and quote room availability.
• Promote Hilton Hospitality and brand-specific marketing programs.
• Respond to guest inquiries with accurate information about local events and contacts.
• Work with Bell desk and housekeeping to coordinate guest requests, room availability, and luggage.
• Maintain knowledge of hotel facilities, hours of operation, and service codes.
• Handle emergencies calmly and correctly (police, fire, bomb threats).
• Maintain a safe work environment for staff and guests.

Skills

Verbal & written communication

Customer service

Computer proficiency

Education

High school diploma or GED

Job description

Position Overview: Responsible for answering incoming calls, providing accurate information with professionalism and courtesyEssential Job Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPromptly answer all incoming calls, internal or external, with a warm greeting, maintaining standards of service.Accurately handle wake up calls, and receipt and delivery of messages.Accurately take note of guest requests and act as liaison with hotel departments, ensuring follow up.Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required.Quote and be familiar with room and rate availability for current and future dates.Promote Hilton Hospitality and brand-specific marketing programs.Respond to guest requests and inquiries, providing accurate information, i.e. local events, contact information.Work closely with the Bell stand and housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage.Have thorough knowledge of hotel facilities, hours of operation and special service codes.Perform tasks and projects as delegated by leadership.Handle emergency requests calmly and properly, i.e. police dispatch, fire, bomb threats.Other duties and responsibilities as assigned.The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Maintain a safe work environment for co-workers and a safe hotel for guests.Qualifications, Job knowledge, Experience, Skills, Abilities:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceExcellent verbal and in writing communication skills in order to effectively communicate guests and co-workers; respond to guest requestsAbility to work with computers and perform accurate arithmetic functionsCustomer Service experience is helpfulAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsNo special licenses or certificates requiredMaintains professionalism at all times, demonstrating courtesy and respect to guests and co-workersPhysical requirements of the position and work environment:Must use hands to reach, grasp, handle, pull and pushMust have good near and far visionMust be able to hear, talk, smellMajority of duties performed indoors. Noise level moderateAbility to work in confined spaces and in close proximity to other associatesAbility to work under pressure and stressful situations, maintaining a positive attitudeHilton Nashville Downtown Additional Property Specific Functions:Must complete brand required training