Security Officer II

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Security Officer to ensure a safe environment for patients and staff. This role involves performing security duties, responding to emergencies, and providing excellent customer service. The ideal candidate will possess strong conflict resolution skills and the ability to operate security systems. Join a diverse community committed to advancing pediatric care and making a difference in the lives of families. If you are passionate about safety and security in a healthcare setting, this is the opportunity for you to shine and contribute meaningfully.

Qualifications

• High School Diploma or GED required for the position.
• Proficiency in conflict resolution and communication skills is essential.

Responsibilities

• Provides a secure environment and responds to emergencies.
• Checks for unauthorized individuals and documents security incidents.
• Assists with campus parking and provides security escorts.

Skills

Conflict Resolution Skills

Basic Computer Skills

Ability to Operate a Company Vehicle

Written and Oral Communication

Ability to Work All Shifts

Education

High School Diploma / GED

Tools

CCTV System

Incident Reporting System

Job description

SHIFT:

Any (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
The Security Officer, through his or her normal duties, provides for a safe and secure environment for patients, families, and staff. Also provides a high degree of customer service for visitors, families and staff by helping with way finding and other general questions and requests for assistance. Will also respond to all emergency situations and participate as a first responder during such situations.

What you will do

• Provides for a secure environment.
• Performs security duties either at a fixed post, or while making rounds of hospital buildings and grounds.
• Checks for unauthorized persons, general security violations and fire or safety hazards.
• Reports all problems and emergencies to immediate supervisor, and documents security incidents with a written report and daily activity logs.
• Screens all individuals entering the facilities to ensure that they have a business purpose to be in the building.
• Checks ID badges, and ensures that employees wear badges as required.
• Confirms that all vendors and contractors are authorized to be on the property and have been signed in.
• Ensures that all visitors comply with the Enterprise's rules and regulations.
• Escorts all unauthorized persons from the hospital campus.
• Provides security escorts to employees, patients, patient family and visitors.
• Completes a security escort assignment throughout the Enterprise as directed by the operations supervisor.
• Notifies operations supervisor when directly requested to escort by any personnel.
• Provides escort with service and friendly demeanor in order to reinforce comfort level.
• Assists with campus parking issues.
• Appropriately screens all persons entering any visitor designated lot.
• Assists employees, patients and visitors with any parking related issue.
• Notifies supervisor to call for tow truck and/or police services as may be necessary.
• Responds immediately to all routine and emergency calls as directed by a Supervisor or Base Operator.
• Responds promptly to all routine security calls, and notifies Base of outcome.
• Provides support during helicopter landings.
• Acts as a member of the Fire Brigade during fire alarms.
• Participates as directed in all Emergency Preparedness Events.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• Progressive experience in hospital security, law enforcement, or other related Criminal Justice agencies Preferred

Skills and Abilities

• Ability to operate a company vehicle and/or be insured on a CHOP policy. (Required proficiency)
• Respond quickly and calmly where individuals may be exhibiting negative or threatening behavior.
• Able to deal with confrontational problems by using good conflict resolution skills.
• Demonstrated ability to relate events both orally and in writing.
• Must be able to demonstrate basic computer skills for the use of email, computer based incident reporting system, alarm system, and CCTV system.
• Ability to work all shifts, and rotate between shifts as needed.
• Must be able to wear a respirator device.
• Annually be able to demonstrate issued weapons proficiency.
• Related advanced training in Criminal Justice desirable. Minimum one year related security experience or Military Duty with honorable discharge strongly preferred.

Licenses and Certifications

• Driver's License - Department of Motor Vehicles - upon hire - Required
• PA Act 235 - Pennsylvania State Police - within 4 months - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.