Security Officer I

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free medical

Dental coverage

Vision coverage

Dependent coverage

Short-Term Disability

Life Insurance

Free meal during shift

Uniform cleaning

401(k) match

Tuition reimbursement

Wellbeing reimbursements

Team Member Assistance Program

Awards program

Shift differential

Job summary

Nisqually Red Wind Casino is hiring for a role focused on delivering excellent guest service and ensuring the safety of guests and casino assets. The position requires basic math, clear communication, and the ability to handle incidents with composure.

Responsibilities include observing activities, reporting incidents, and responding to emergencies while maintaining confidentiality and adhering to security procedures. Training and shift flexibility are expected to support 24/7 operations.

Qualifications

• High school diploma or GED required.
• 1 year of guest or public service experience.
• Knowledge of Guest Service Standards or equivalent.
• Clear written and verbal communication skills.
• Valid driver's license; provide a driving abstract.
• Basic report writing using standard templates.
• Proficient with email and basic MS Office tools.
• Basic math skills.
• Must pass NRWC pre-employment testing, including math.
• Availability to work all shifts, weekends and holidays.
• Ability to obtain a Class III Gaming License.

Responsibilities

• Observe and report activities to protect assets and guests.
• Respond to emergencies and ensure guest safety.
• Provide excellent guest service using interpersonal skills.
• Ensure only authorized personnel access secure areas.
• Identify and report suspicious activity and incidents.
• Assess and assist sick or injured guests per triage guidelines.
• Know locations and operation of emergency equipment.
• Participate in trainings (First Aid/CPR/AED, etc.).
• Perform other duties as assigned.

Skills

Guest service experience

Written and verbal communication

Valid driver's license

Basic math skills

Basic report writing

Microsoft Office

Teamwork

Observation and reporting

Emergency response

Security awareness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE:

Provides excellent service to casino guests while ensuring the safety of casino assets and Team Members.

Our Mission:

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision:

Creating incredible experiences.

Our Core Values:

Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY:

Observe and report all activities, incidents or safety hazards to ensure protection of company assets, and safety of guests & Team Members. Respond to emergency situations as they arise. Provide excellent guest service using interpersonal and communication skills.

Requirements

QUALIFICATIONS:

Required skills and knowledge:

• High school diploma or GED certificate.
• 1 year of guest or public service experience.
• Knowledge of departmental Guest Service Standards or similar experience.
• Ability to communicate effectively both written and orally.
• Must have a valid driver's license and provide a driver's abstract that must not contain any disqualifying events per the NRWC Safe Driver Policy.
• Basic report writing skills using standard templates, clear sentence structure, and accurate documentation of events/incidents.
• Basic computer skills, including email and simple use of Microsoft Office suite
• Basic math skills.
• Pass NRWC pre-employment testing, including a basic math assessment.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred skills and knowledge:

• Certification in Red Wind’s "Service First" Program
• 1 year of experience and/or training in first responder, law enforcement, security, or military related field.
• Knowledge of the Tribal-State Gaming Compacts, Tribal Internal Control Standards, and National Indian Gaming Commission Minimum Internal Control Standards for Class II gaming, and casino internal controls.
• Bi-lingual.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, push, pull, squat and lift up to 75 pounds.
• Ability to sit, stand or move continually for assigned shift.
• Manual and finger dexterity for routine paperwork.
• Ability to frequently to sit; stand; walk; use hands to finger; handle, feel, or grip objects; stretch and/or reach with hands and arms; stoop; kneel; crouch or work in cramped or awkward positions; repetitive motions. Must be able to continuously climb and descend stairs safely.
• Ability to tolerate a smoke-filled environment; or to be outside for long periods of time and may be exposed to the outside weather.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to operate assigned vehicles.
• Accomplish specific assignments, understand and comply with detailed verbal and written instructions.
• Appropriately react to incidents and make decisions under stress or duress.
• Comply with the confidentiality policy as it relates to the release or disclosure of organizational and Team Member information.
• Demonstrate excellent guest service skills, cooperate with other team members, and provide guest information, assistance, and service.
• Ensures that only authorized personnel enter secure areas.
• Identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication, and/or drug-related activity.
• Identify, assess, and assist sick or injured guests and Team Members prioritizing per triage guidelines, and provide basic first aid care.
• Knowledge of the location and operation of emergency equipment that includes first aid kits, AED’s, fire extinguishers, wheelchairs, etc. Demonstrate proficiency in the use of all emergency equipment.
• Participate and qualify in various training programs such as First Aid/CPR/AED, training on how to resolve and handle conflict, handcuffing tactics, etc.
• Participate in Slot Machine and Table Games drop.
• Prepare clear, concise, and complete written reports as required.
• Provide security for organizational assets in accordance with established policies and procedures.
• Perform repetitive duties, respond to incidents, and correct unsafe or unsecured situations.
• Responsible for parking lot security and routine patrolling of casino property by foot, bicycle, or vehicle.
• May serve as the Casino Phone Operator as needed.
• Perform other duties as assigned

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