System Administrator I

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Free medical/dental/vision coverage

Free meal during shift

Tuition reimbursement

401(k) retirement plan (match up to 4

Paid time off & paid holidays

Gaming license renewals covered

Job summary

Nisqually Red Wind Casino is seeking an on-site IT Systems Administrator in Washington State to support casino team members, install software releases, upgrades, patches, and monitor server configurations. You will mentor technicians, provide Tier II/III support, and contribute to system integrity and data reliability in a dynamic gaming environment.

The role requires extensive IT experience, strong problem-solving, and the ability to work flexible shifts including weekends and holidays.

Qualifications

• High school diploma or GED certificate.
• Two academic years of college/vocational/technical work or related experience.
• Advanced knowledge of computer functions and operations.
• Advanced knowledge of networks and peripherals.
• Advanced knowledge of diagnosing computer problems.
• Two years’ experience installing and administering Microsoft operating systems outside of training or education.
• Four years working in Information Technology.
• Pass NRWC pre-employment testing.
• Must be dependable, responsible and flexible.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.
• Excellent interpersonal skills.
• Ability to manage people and time effectively.
• Administrative abilities and record keeping.
• Excellent customer service skills.
• Ability to obtain a Class III Gaming License.

Responsibilities

• Mentor IT Technicians.
• Ensure the integrity of authorized company computer systems.
• Monitor the system daily and respond to security or usability concerns.
• Communicate system changes and issues to Team Members.
• Submit written reports to IT Director regarding integrity issues.
• Train Team Members as directed.
• Provide technical support for hardware and software issues.
• Support guest service training and policies.
• Perform other duties as assigned.

Skills

Two years IT experience

Four years IT experience

Windows OS administration

Networking & peripherals

Diagnosing computer problems

Shift flexibility

Teamwork & communication

Reliability & supervision-free work

Education

Bachelor's Degree in Computer Science

CompTIA A+ Certification

CompTIA Network+ Certification

M365 Fundamentals

Microsoft MCSA/MCSE certification (preferred)

Tools

None

Job description

Description

*This job position is strictly on-site in Washington State. This is not a remote position*

Benefits of Working at Nisqually Red Wind Casino Include

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVES:

Support the computer systems to assist the casino Team Members in providing exceptional service and value to casino guests.

Our Mission:

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision:

Creating incredible experiences.

Our Core Values:

Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY:

Install new software releases, system upgrades, evaluate and install patches and resolve software problems. Maintain data files and monitor system/server configuration(s) to ensure data integrity. Assists other team members in troubleshooting problems. Provide Tier II/III-level telephone support and troubleshooting. Mentor IT Technicians. Provide analysis and recommendations regarding the computer system configuration and needs of the Casino. Rely on instructions and pre-established guidelines to perform the functions of the job.

ESSENTIAL FUNCTIONS OF THE JOB:

• Mentor IT Technicians.
• Ensure the integrity of authorized company computer systems.
• Monitor the system daily and respond immediately to security or usability concerns.
• Communicate information about system changes, issues and problems through proper channels to appropriate Team Members.
• Submit written reports to IT Director regarding integrity issues and other reporting as assigned.
• Train Team Members where needed and/or directed.
• Provide technical support for both hardware and software issues our users encounter.
• Responsible for guest service training and facilitating the Guest Service Policy.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS

Required skills and knowledge:

• High school diploma or GED certificate.
• Any one or any combination of the following that totals two academic years (24 months): (a) college/vocational/technical (b) work experience related to computer software or hardware.
• Advanced knowledge of computer functions and operations.
• Advanced knowledge of networks and peripherals.
• Advanced knowledge of diagnosing computer problems.
• Two years’ experience of installing and administrating Microsoft operating systems outside of training or education.
• Four years working in Information Technology.
• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• M365 Certified: Fundamentals.
• Ability to work all shifts including weekends and holidays.
• Pass NRWC pre-employment testing.
• Must be dependable, responsible and willing to work a flexible schedule.
• Ability to respond to critical issues after working hours on a limited basis.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.
• Excellent interpersonal skills.
• Ability to manage people.
• Ability to work without direct supervision.
• Possess excellent decision-making skills.
• Ability to manage time effectively.
• Administrative abilities, including record keeping.
• Excellent customer service skills.
• Ability to obtain a Class III Gaming License.
• Preferred skills and knowledge:
• Microsoft MCSA or MCSE certification.
• Bachelor’s Degree in Computer Science.
• Preferred skills and knowledge:
• Microsoft MCSA or MCSE certification.
• Bachelor’s Degree in Computer Science.

PHYSICAL REQUIREMENTS:

• Ability to stoop, kneel, crouch, reach, push, and pull.
• Ability to stand or move around continuously for 8 or more hours.
• Ability to lift 75 pounds.
• Ability to tolerate a smoke-filled environment.

NATIVE AMERICAN HIRING PREFERENCE