Gift Shop Clerk

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free medical/dental/vision for you and

Free meal during shift

401(k) matching

Tuition Reimbursement

Paid Time Off & Holidays

Flexible spending

Career advancement opportunities

Job summary

Nisqually Red Wind Casino is seeking a Gift Shop Attendant to greet guests, process transactions, and maintain accurate cash handling. You will stock merchandise, assist guests with questions, and ensure a clean, inviting shop environment.

The role emphasizes friendly service, attention to detail, and the ability to work with customers during peak hours in a casino setting.

Qualifications

• Excellent guest service skills.
• 3 months previous retail experience.
• Basic math skills.
• Ability to work peak business hours.
• Possess a positive attitude.
• Ability to work in a team environment.
• Ability to prioritize.
• Ability to remain focused.
• Ability to multi-task.
• Ability to obtain a Food Handlers Permit.
• Ability to obtain a Class II Gaming License.

Responsibilities

• Opening and closing the Gift Shop, greeting and welcoming guest, responsible for the efficient and prompt processing of all guest transactions, maintaining proper control of cash and paper transactions ensuring transactions are tendered correctly and efficiently.
• Provides outstanding Guest Service to all Guests, internal and external, striving to exceed expectations.
• Listen carefully to Guest orders and prepare drinks and other food items accordingly.

Skills

Guest service

Retail experience

Math skills

Peak hours

Positive attitude

Teamwork

Prioritization

Focus

Multi-tasking

Food handlers permit

Gaming license

POS system

Barista

Cash handling

Guest service experience

Job description

Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellness Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE:

To provide outstanding service to guests of the casino while maintaining the highest standards of ethical practices and following established rules, regulations, policy and procedures.

Our Mission:

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision:

Creating incredible experiences.

Our Core Values:

Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY:

Opening and closing the Gift Shop, greeting and welcoming guest, responsible for the efficient and prompt processing of all guest transactions, maintaining proper control of cash and paper transactions ensuring transactions are tendered correctly and efficiently. The position is responsible for providing attentive, cheerful, courteous, professional Guest Service to all Guests, internal and external, striving to always exceed their expectations, answering questions, stocking maintaining displayed merchandise. Listen carefully to Guest orders and prepare drinks and other food items accordingly.

Requirements

QUALIFICATIONS

Required skills and knowledge:

• Excellent guest service skills.
• 3 months previous retail experience.
• Basic math skills.
• Ability to work peak business hours.
• Possess a positive attitude.
• Ability to work in a team environment.
• Ability to prioritize.
• Ability to remain focused.
• Ability to multi-task.
• Ability to obtain a Food Handlers Permit.
• Ability to obtain a Class II Gaming License.

Preferred skills and knowledge:

• Experience using POS system.
• Barista experience.
• One (1) year cash handling experience.
• One (1) year of guest service experience.

PHYSICAL REQUIREMENTS:

• Ability to sit or stand for extended lengths of time.
• Ability to lift up to 50 pounds.
• Manual and finger dexterity for operation of personal computer and routine paperwork.
• Ability to tolerate a smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

• Checks identification of Guest purchasing tobacco products to verify age requirements in order to comply with applicable law.
• Participates in monthly inventory of merchandise and stock.
• Checks in orders and matches all orders to purchase order and/or packing slip.
• Sell Gift Shop merchandise, cashiering accurately and efficiently.
• Ensures merchandise stock levels are appropriately maintained and follows Chain of Command with stock level irregularities.
• Provides outstanding Guest Service.
• Obtains assigned bank and ensures accuracy of monies.
• Remains knowledgeable at all times of all property features, services and hours of operation.
• Assist guests with any questions, concerns, or complaints utilizing Chain of Command.
• Performs general cleaning duties and keeps work area clean and organized and maintains a safe work environment.
• Makes and servers coffee drinks and beverages at the espresso station.
• Serves ice cream and other specialty candies.
• Perform other duties as assigned.

NATIVE AMERICAN HIRING PREFERENCE