Security Officer — Guest Safety & Park Patrol

The Maryland Zoo in Baltimore; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Sick and Safe Leave

401(k) with employer match

Job summary

The Maryland Zoo in Baltimore is seeking a Security Officer to provide a safe environment for guests and staff while enforcing policies across the zoo. This role supports the zoo’s mission and sustainability goals, including DEAI initiatives, and requires adaptability for all-weather outdoor work.

Responsibilities include patrolling all areas, responding to alarms, assisting guests, and documenting incidents.

Qualifications

• Must be at least 21 years old.
• Two years of security related experience.
• Must possess a Security Guard Certificate and CPR/AED training within 1 month of hire date.
• Valid driver's license.

Responsibilities

• Rotate throughout buildings, grounds and animal areas, report suspicious conditions to Security Captain or Supervisor.
• Respond to first aid, CPR, AED requests from guests or employees.
• Maintain calm, professional and ethical assistance to individuals.
• Respond to security incidents, set enforcement tone, and mitigate situations.
• Attend to alarms and document activities accurately.
• Lead investigations and provide detailed reports with locations.

Skills

Friendly and outgoing

Verbal communication

Security operations knowledge

MS Office (Outlook, Excel, Word)

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Two-way radio

Job description

The Maryland Zoo in Baltimore is seeking a Security Officer to provide a safe environment for guests and staff while enforcing policies across the zoo. This role supports the zoo’s mission and sustainability goals, including DEAI initiatives, and requires adaptability for all-weather outdoor work.

Responsibilities include patrolling all areas, responding to alarms, assisting guests, and documenting incidents.