Security Officer - Overnight Shift

The Maryland Zoo in Baltimore; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Sick and Safe Leave

Paid holidays

Medical, dental, vision insurance

401(k) with employer match

Job summary

The Maryland Zoo in Baltimore is seeking a Security Officer to maintain a safe and secure environment overnight. You will patrol buildings, grounds, and animal areas and report suspicious activity to the Security Captain or Supervisor.

You will respond to first aid, CPR, and AED requests, manage incidents, document every action in reports, and assist guests and staff with calm, professional service. This is a full-time overnight role requiring reliability and teamwork to protect visitors, staff,

Qualifications

• High school diploma or equivalent.
• Two years of security experience.
• Valid Security Guard Certificate.
• Ability to obtain CPR/First Aid/AED within 1 month.
• Valid driver’s license.
• Microsoft Office skills (Outlook, Excel, Word).

Responsibilities

• Rotate through buildings, grounds, and animal areas and report suspicious activity.
• Respond to requests for first aid, CPR, and AED.
• Attend to guest and staff needs in a calm, professional manner.
• Respond to security incidents and coordinate with supervisors.
• Respond to alarms and dispatch communications.
• Lead and document investigations with witnesses and locations.
• Maintain records of incidents and after-hours calls.
• Provide guest control and manage difficult situations.
• Participate in Dispatch post duties and monitor Zoo activity.
• Practice safety awareness and protect guest safety.

Skills

Communication

Attention to detail

Diversity & inclusion

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

GeneralSummary:The Security Officer is a significant positionresponsible for representing the organization and providing a safe and secure environment for all internal and external customersand enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contributing to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

EssentialFunctions: Must Be Able to Work 1:30 am to 9:30 am

PrimaryFunction:

• Responsible forrotating throughout all buildings, grounds and all animal areas and reportingsuspicious conditions or unusual occurrences to Security Captain or Supervisor eitherin a vehicle or on foot;
• Respond to allrequests for first aid, CRP, and/ or AED from guests or employees;
• Attend to theneeds of the individual requesting assistance in a calm, professional, andethical manner;
• Respond tosecurity related incidents occurring on zoo property, set the tone ofenforcement in interactions, mitigate and defuse situations;
• Respond to allalarms as dispatched;
• Lead and manage all employee or guestrelated incidents, providing detailed investigative information, witnesses, andaccurate location(s) on reports;
  
• Responsible for ensuring work relatedincidents are reported, investigated, appropriate medical attention is soughtand appropriate departments are contacted;
• Responsible for maintaining records of employee or guest related incidents including afterhours calls;
• Responsible for providing guest control,including challenging situations;
• Participate in a rotation on the Dispatch postlocated in the Security office which will include, but is not limited to, monitoringall Zoo activity, and deploying fellow Security officers to the scene ofactivity as needed; facilitating 911 calls and centralized Code Alpha and CodeBeta communication needs; monitoring and communicating severe weatherconditions; coordinating cab transportation for employee related incidents andaccidents; and documenting and recording activities as appropriate;
• Practice goodsafety awareness and ensure guest safety at all times;
• Perform other related duties as assignedby management;
• Ensure all company policy and proceduresare followed; and,
• Adhere to all policies and procedures ofthe Zoo.

Communication(Internal and External):

• Responsible for communicating effectively withstaff and the public regarding standard operating procedures;
• Work closely with contracted temporary servicesand staff to ensure adherence toall Zoo policies and procedures;
• Write and investigaterequired shift and accident reports on employees, guests, and shiftactivities;
• Submit written reports,without exception, of all incidents and activities occurring on Zooproperty and in the immediate perimeter area (includes parking lot);
• Monitorradios to ensure effective communication;
• Contact an appropriate Security staff membernecessary to resolve security issues by radio contact as needed tocommunicate information;
• Attend meetings and represent the Zoo on variouscommittees; and,
• Maintain confidentiality and integrity ofinformation disclosed, accidentally discovered or communicated as anOfficer, with or without specific instruction to do so, of employees,guests, volunteers, etc.

Managementof Resources (financial, human resources, facilities):

• Assist in organizingbreaks for all assigned employees while ensuring adequate staffing levelsto control attendance flow; and,
• Coordinate with other departments as necessary tofulfill any needs related to special event requests and departmentaltraining.

MinimumQualifications:

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal communication skills.

Education:

• High school diploma orequivalent.

Experience/Training:

• Must be at least 21years old;
• Two years of security relatedexperience;
• Good working knowledge of security operations ina business environment;
• Proficiency withMicrosoft Office software, including Microsoft Outlook, Excel and Word;
• Must possess or able tosuccessfully complete basic first aid, CPR and AED training within a monthof hire date and maintain these certifications set forth by the AmericanRed Cross or equivalent association; and,
• Valid driver’s license.
• Must possess a SecurityGuard Certificate

WorkingConditions:

• Must be able to work 1:30 am to 9:30 pm.
• Must be able to travelor walk large areas of the Zoo as needed;
  
• Ability to patrol andmonitor 125 acres on foot in all weather conditions;
• Must be able to work in an outdoor weatherenvironment in all seasons and weather, including heat/humidity, coldtemperatures, and/or wet conditions;
• Ability to work a flexible schedule to includeweekends, holidays, and special events; Ability to work all shifts andschedules including overtime;
• Must be able to exert up to 50 pounds of force tolift, push, pull, carry, or otherwise move objects; and,
• Exposure to Zoonoticdiseases and risk of animal attack.

Equipment:

• Must be able to operatea variety of machines and equipment including computer, copier, fax,scanner, telephone, two-way radio, golf carts, and vehicles.

TraitsDesirable:

• Ability to work with individuals from a widevariety of ethnic, cultural and economic backgrounds;
• Deals with uncertainty, sound judgment, integrity,safety management, professionalism, and reporting skills;
• Strong organizational and communication skills;
• Ability to make independent judgment decisionswithin Zoo policy and procedures; and,
• Ability to handlenon-routine tasks and adapts to changing circumstances.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability, and life insurance.
• 401(k) with employer match.

The statements above are intended to describe the generalnature and level of work being performed by employees assigned to thisclassification. Hourly Rate includes overnight shift differential. They are not intended tobe construed as an exhaustive list of all responsibilities, duties and/orskills required of all personnel so classified.Therefore, management reserves the right to revise the job or to requirethat other or different tasks be performed when circumstances change.