Security Officer Full Time Welcome Desk

Allied Universal; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Life insurance (AD&D)

Perks Program discounts

Job summary

Allied Universal is seeking a Security Officer for the Welcome Desk in Austin, TX. You will serve and safeguard clients across Retail/Malls and related industries, acting as a welcoming presence, guiding visitors, and ensuring safe access with professionalism.

The role emphasizes customer service, clear communication, and teamwork within an agile, reliable, and principled environment. Strong guest relations and incident response are key.

Qualifications

• Customer service experience is preferred.

Responsibilities

• Provide customer service to visitors, tenants, and/or employees by carrying out site-specific security-related procedures and policies.
• Monitor access at the front desk, greet and screen visitors, verify credentials, issue visitor passes, and maintain visitor records per site procedures.
• Respond to incidents and critical situations calmly and escalate concerns to appropriate personnel.
• Receive and direct calls, deliveries, and inquiries while monitoring activity at the entrance and lobby.
• Assist with access control, lost-and-found inquiries, and documentation of security-related incidents at the retail location.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Overview

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Overview

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Security Officer Full Time Welcome Desk in Austin, TX, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Professional at a retail location, you will be a welcoming presence, assist visitors, manage access, and respond to security‑related concerns with professionalism. You will help maintain a positive environment through exceptional customer service and clear communication. Join Allied Universal, where an agile, reliable, and innovative team puts people first, works together, and acts with integrity.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule

DayTimeMon08:00 AM - 06:00 PMTue08:00 AM - 06:00 PMWed08:00 AM - 06:00 PMThur08:00 AM - 06:00 PM

What You’ll Do

• Provide customer service to visitors, tenants, and/or employees by carrying out site‑specific security‑related procedures, policies, and when appropriate, emergency response activities.
• Monitor access at the front desk, greet and screen visitors, verify credentials, issue visitor passes, and maintain visitor records in accordance with site procedures.
• Respond to incidents and critical situations in a calm, problem‑solving manner, escalating concerns to appropriate personnel as needed.
• Receive and direct calls, deliveries, and inquiries while maintaining awareness of activity at the entrance and lobby areas.
• Assist with access control, lost‑and‑found inquiries, and documentation of security‑related incidents at the retail location.

Minimum Requirements

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.C15802