Security Officer/EMT - EMT Certification Required

PENN Entertainment; Joliet, Bay Lake (IL, FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company in the entertainment industry where you can make a real impact! This role offers an exciting opportunity to work in a fast-paced environment, ensuring the safety and enjoyment of guests. You'll be part of a diverse team dedicated to providing exceptional customer service while responding to emergencies and maintaining a secure atmosphere. With a focus on career growth and wellness, this position not only offers a competitive salary but also a chance to be involved in the opening of a new casino in 2025. If you’re passionate about helping people and thrive in dynamic settings, this is the perfect opportunity for you.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Must be certified as an EMT in Illinois and have knowledge of emergency medical procedures.
• Guest service skills and ability to work flexible hours including weekends.

Responsibilities

• Monitor staff and guests for compliance with safety rules and provide emergency medical treatment.
• Ensure safety and security of operations while providing high-level customer service.

Skills

Emergency Medical Training

Guest Service Skills

Team Orientation

English Language Proficiency

Education

High School Diploma or GED

Broad Specialized Training (2 years college preferred)

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

We will be opening up a new casino in 2025 - get in on the ground floor of an amazing opportunity!

WE LOVE OUR WORK.

• Monitors activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules. Takes necessary steps to ensure the safety and security of operations.
• Exercises good judgment in administering emergency medical treatment within the limits of standard or accepted policies and procedures.
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Staffs various posts as assigned.
• Coordinates with Surveillance on monitoring critical areas.
• Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.
• Monitors and controls guest access to and from the casino or non-public areas.
• Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.
• Provides general assistance to guests.
• Helps to arrest and/or physically restrain a resistant individual.
• Escorts movements of money to and from the Gaming Tables, Cage, Vault, and slot machines.
• Completes all paperwork regarding incidents and actions taken.
• Responds to health emergencies and provides emergency medical treatment to victims.
• Inspects the medical supplies and checks emergency medical equipment.
• Assists the fire department in the treatment and transport of sick and injured victims.
• Other duties as assigned.

BRING US YOUR BEST.

• Must be at least 21 years of age.
• High School Diploma or GED equivalent required. Broad specialized training, equivalent to 2 years of college, preferred.
• Must currently be certified as an EMT in the State of Illinois and provide proof of certification.
• Must possess thorough knowledge of Emergency Medical Training.
• Guest service skills and team orientation.
• Must understand and speak the English language.
• Ability to work 6am - 2:30 pm, 2:30pm - 10:00 pm, or 10:00 pm - 6:30 am including weekends and holidays.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally. Must possess a physical fitness level to control and restrain unruly guests.

STARTING SALARY

$19.00 per hour plus tips

Equal Opportunity Employer