Security Officer Driver Customer Care

Allied Universal; Allentown (Lehigh County); On-site; USD 28,000 - 32,000; Full time

Job summary

Allied Universal is hiring a Security Officer Driver Customer Care in Allentown, PA. The role involves patrolling, monitoring access, and providing high-quality client service at a chemical/petrochemical location, with a valid driver’s license and the ability to lift items over 20 lbs.

Shifts run overnight, and responsibilities include handling alarms, badges, and customer interactions. The position requires a proactive, reliable individual with experience in security, access control, and loss

Qualifications

• Experience with access control systems and badge management.
• Familiar with alarm panel systems and security monitoring.
• Proficient with computers or tablets for data entry, reporting, and communication.
• Strong customer service background and ability to interact positively with clients.

Responsibilities

• Screen personnel, vehicles, and equipment entering HQ gated area to verify credentials.
• Assist with evacuation and personnel accountability during alarms or drills.
• Patrol interior and exterior areas to deter unauthorized activity and maintain safety.
• Monitor client facilities, alarms, and activities; coordinate required responses.
• Provide guidance to authorized personnel on site and manage visitor/badge access.

Skills

Access control experience

Alarm panel experience

Computer/tablet proficiency

Customer service experience

Lift 20+ lbs

Loss prevention

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Driver Customer Care in Allentown, PA, you will serve and safeguard clients in a range of industries such as Chemical/Petrochemical, and more. As a Security Officer at a chemical/petrochemical location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and provide outstanding customer service and communication. This driving position requires a valid driver’s license. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide everything we do.

Position Type: Full Time

Pay Rate: $20.82 / Hour

1. Age Requirement:

   • All candidates must be at least 21 years of age at the time of application. This requirement is in accordance with [specific regulations or company policies, if applicable].

2. Driver's License:

   1. Candidates must possess a valid driver's license that complies with the Driver Policy Requirements (C123). This includes:
      • A current and valid driver's license issued by the relevant Australian authority.
      • No significant driving violations or restrictions that would impede the candidate's ability to perform job-related duties.

3. Access Control/Badge Experience (B201): Candidates should have prior experience with access control systems and badge management to ensure security protocols are followed.

4. Alarm Panel Experience (B202): Familiarity with alarm panel systems is essential for roles that involve security monitoring and response.

5. Comfortable Using Computer or Tablet (B204): Proficiency in using computers or tablets is required for various tasks, including data entry, communication, and reporting.

6. Customer Service Experience (B219): Candidates must demonstrate a strong background in customer service, showcasing their ability to interact positively with clients and resolve issues effectively.

7. Lift More Than 20 lbs (B209): Physical capability to lift and carry items exceeding 20 lbs is necessary for certain positions that require manual handling.

8. Loss Prevention (B210): Experience in loss prevention strategies and practices is preferred for roles focused on minimizing theft and ensuring asset protection.

Job Schedule

• Mon: 11:00 PM - 07:00 AM
• Tue: 11:00 PM - 07:00 AM
• Wed: 11:00 PM - 07:00 AM
• Thur: 11:00 PM - 07:00 AM
• Sun: 11:00 PM - 07:00 AM

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Those duties necessary to meet the minimum requirements of the position.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be
made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Screen all personnel, vehicles and equipment attempting to enter the gated portion of the HQ site ensuring all have proper credentials or authorization
• Assist with evacuation and personnel accountability during alarms or drills
• Post in the guardhouse and monitor the surrounding area for safety or security related concerns
• Conduct random and routine patrols of both interior and exterior portions of the property on foot and/or in a vehicle acting as a visible deterrent to illegal or unwanted activity including but not limited to; trespassing, vandalism, sabotage, theft, etc.
• Screen personnel on site or attempting to enter the site to ensure they have a business need to be present, have appropriate ID or Visitors Pass, etc.
• Monitor client facilities, alarms and activities and coordinating response as required
• Coordinate required access to facilities as needed, ensuring appropriate calls are made for visitors of deliveries
• Provide assistance and direction to personnel approved to be on site including employees, visiting employees, business Visitors, Executive Drivers, Tow Truck Drivers, etc.
• Monitor property to ensure all client rules are being followed including: No Smoking, No Photographs without approval, Speed Limit, Use of Pedestrian Pathways, etc.
• Assist with evacuation and personnel accountability during alarms or drills
• Ensure all perimeter doors and gates are secured and functional
• Ensure all lighting is functional to help promote site safety
• Test turnstiles, panic buttons, and other equipment on a routine basis
• Page 2 of 3
• Report all maintenance concerns with security equipment, doors, gates, lighting, windows, gates, panic buttons, turnstiles, etc. and following through until corrective action is taken
• Promptly respond to all dispatches by the on-site Global Security Operations Center (GSOC) to investigate alarms and potential security or safety concerns they observe
• Coordinate emergency response activities in a calm and professional manner for situations such as medical response, fire alarm, leaks, spills, etc.
• Observe any actual or potential safety or security risks that may negatively impact the site, personnel and/or facilities
• Communicate any issues or updates to the security team and management promptly
• De-escalate situations in the field help mitigate the concern and possible impact to the organization
• Alert to unusual/suspicious activity and support or elevate appropriately to help minimize actual or potential threats
• Foster and maintain strong relationships with the GSOC personnel and all levels of client and Allied Universal security management teams
• Maintain situational awareness of local, regional, national and global events that may impact the site
• Complete thorough shift activity logs and incident reports during all shifts worked as well as other general administrative support tasks as assigned
• Troubleshoot problems, gaps in services, and recommend solutions
• Provide support and execution of special events as needed

BASIC QUALIFICATIONS

The basic qualifications listed below are representative of the relevant knowledge, skills, and/or experience required in order to be hired. These are requirements that we have determined are the minimum a candidate must have in order to be successful in this role.

• Formal Education, Licenses, and Certifications Required: High school diploma or equivalent or a minimum of five (5) years of work experience in the security industry
• Formal Education, Licenses, and Certifications Required: Valid driver’s license
• Formal Education, Licenses, and Certifications Required: Must possess, or be able to obtain within first 60 days of employment (company-provided), certification in:
• Certification in: First Aid
• Certification in: Cardiopulmonary Resuscitation (CPR)
• Certification in: Automated External Defibrillator (AED)
• Type and Length of Specific Experience Required: Minimum of one (1) year of experience in providing security services in a corporate office setting
• Knowledge and Skills Required: Must be a minimum of 21 years of age, or older if required by state
• Knowledge and Skills Required: Attention to detail; patrol officers need to quickly notice anomalies and be able to assess potential risks or issues
• Knowledge and Skills Required: Ability to learn via on-the-job training and interaction with current staff members
• Knowledge and Skills Required: Ability to identify, manage, and report security risks impacting personnel, facilities and the business
• Knowledge and Skills Required: Ability to process information and effectively communicate amongst a variety of stakeholder groups, departments and emergency response agencies.
• Knowledge and Skills Required: Strong oral and written communication skills with the ability to give clear, assertive, directions, including 2-way radio communications
• Knowledge and Skills Required: Ability to motivate, inspire, and influence others
• Knowledge and Skills Required: Ability to work quickly and effectively under high stress situations, while exercising sound judgement
• Knowledge and Skills Required: Ability to effectively handle a wide variety of emergency situations impacting personnel and facilities
• Knowledge and Skills Required: Attention to detail with the ability to prioritize, problem solve, and multitask
• Knowledge and Skills Required: Ability to effectively utilize Microsoft Office programs including Outlook and Word
• Knowledge and Skills Required: Ability to work in a technology-based environment and effectively utilize a wide variety of security systems including card access, camera systems and alarm systems
• Other Related Attributes That Would Enhance Hiring Consideration: Prior experience operating in a global security environment
• Physical Requirements and Environment: Indoor and outdoor environment, temperature ranges from moderate to extreme cold and heat
• Physical Requirements and Environment: Major activities include walking, standing, speaking, listening, observing
• Physical Requirements and Environment: Physical effort is standing, walking for long periods, including up/downstairs and inclines, sitting; minimal to no stooping or kneeling; may need to maneuver equipment such as cones, barricades or bollards as needed
• Physical Requirements and Environment: Must be able to submit to drug screening to the extent permissible by law
• Physical Requirements and Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION

• Prior experience operating in a global security environment

PHYSICAL REQUIREMENTS AND ENVIRONMENT

• Indoor and outdoor environment, temperature ranges from moderate to extreme cold and heat
• Major activities include walking, standing, speaking, listening, observing
• Physical effort is standing, walking for long periods, including up/downstairs and inclines, sitting; minimal to no stooping or kneeling; may need to maneuver equipment such as cones, barricades or bollards as needed
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.