Security Officer Driver Customer Care

Alliedbarton Security Services; Allentown (Lehigh County); On-site; USD 28,000 - 32,000; Full time

Job summary

Allied Universal is hiring a Security Officer Driver Customer Care in Allentown, PA. The role involves patrolling, access control, and providing excellent customer service to clients in diverse facilities. A valid driver's license and the ability to lift 20+ lbs are required.

Shifts run day and night, with a comprehensive benefits package and opportunities for growth. As part of a dynamic team, you will monitor alarms, coordinate with the GSOC, and ensure safety and compliance across client

Qualifications

• High school diploma or equivalent (or 5+ years security experience)
• Valid driver’s license required
• CPR/AED certification within 60 days of employment preferred
• 1 year of security experience in corporate setting desired
• 21+ years of age or older where required by state

Responsibilities

• Screen all personnel, vehicles and equipment entering HQ site
• Post in guardhouse and monitor surroundings for safety concerns
• Conduct patrols of interior and exterior areas
• Manage access and visitors as required
• Coordinate with GSOC for alarms and dispatches
• Respond to emergencies calmly and professionally
• Maintain shift logs and incident reports

Skills

Customer service

Valid driver’s license

21+ years old

Physical lifting 20 lbs+

Proficiency with security systems

Attention to detail

Communication skills

Microsoft Office familiarity

Education

High school diploma or equivalent

5+ years security experience

Tools

Access control systems

Alarm panel systems

Card access systems

Camera systems

MS Office

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Driver Customer Care in Allentown, PA, you will serve and safeguard clients in a range of industries such as Chemical/Petrochemical, and more. As a Security Officer at a chemical/petrochemical location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and provide outstanding customer service and communication. This driving position requires a valid driver’s license. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide everything we do.

Position Type: Full Time

Pay Rate: $20.82 / Hour

Age Requirement

• All candidates must be at least 21 years of age at the time of application. This requirement is in accordance with [specific regulations or company policies, if applicable].

Driver's License

Candidates must possess a valid driver's license that complies with the Driver Policy Requirements (C123). This includes:

• A current and valid driver's license issued by the relevant Australian authority.
• No significant driving violations or restrictions that would impede the candidate's ability to perform job-related duties.

Access Control/Badge Experience (B201)

Candidates should have prior experience with access control systems and badge management to ensure security protocols are followed.

Alarm Panel Experience (B202)

Familiarity with alarm panel systems is essential for roles that involve security monitoring and response.

Comfortable Using Computer or Tablet (B204)

Proficiency in using computers or tablets is required for various tasks, including data entry, communication, and reporting.

Customer Service Experience (B219)

Candidates must demonstrate a strong background in customer service, showcasing their ability to interact positively with clients and resolve issues effectively.

Lift More Than 20 lbs (B209)

Physical capability to lift and carry items exceeding 20 lbs is necessary for certain positions that require manual handling.

Loss Prevention (B210)

Experience in loss prevention strategies and practices is preferred for roles focused on minimizing theft and ensuring asset protection.

Job Schedule

DayTimeMon11:00 PM - 07:00 AMTue11:00 PM - 07:00 AMWed11:00 PM - 07:00 AMThur11:00 PM - 07:00 AMSun11:00 PM - 07:00 AM

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Screen all personnel, vehicles and equipment attempting to enter the gated portion of the HQ site ensuring all have proper credentials or authorization
• Assist with evacuation and personnel accountability during alarms or drills
• Post in the guardhouse and monitor the surrounding area for safety or security related concerns
• Conduct random and routine patrols of both interior and exterior portions of the property on foot and/or in a vehicle acting as a visible deterrent to illegal or unwanted activity including but not limited to; trespassing,vandalism, sabotage, theft, etc.
• Screen personnel on site or attempting to enter the site to ensure they have a business need to be present, have appropriate ID or Visitors Pass, etc.
• Monitor client facilities, alarms and activities and coordinating response as required
• Coordinate required access to facilities as needed, ensuring appropriate calls are made for visitors of deliveries
• Provide assistance and direction to personnel approved to be on site including employees, visiting employees, business Visitors, Executive Drivers, Tow Truck Drivers, etc.
• Monitor property to ensure all client rules are being followed including: No Smoking, No Photographs without approval, Speed Limit, Use of Pedestrian Pathways, etc.
• Assist with evacuation and personnel accountability during alarms or drills
• Ensure all perimeter doors and gates are secured and functional
• Ensure all lighting is functional to help promote site safety
• Test turnstiles, panic buttons, and other equipment on a routine basis
• Report all maintenance concerns with security equipment, doors, gates, lighting, windows, gates, panicbuttons, turnstiles, etc. and following through until corrective action is taken
• Promptly respond to all dispatches by the on-site Global Security Operations Center (GSOC) to investigate alarms and potential security or safety concerns they observe
• Coordinate emergency response activities in a calm and professional manner for situations such as medical response, fire alarm, leaks, spills, etc.
• Observe any actual or potential safety or security risks that may negatively impact the site, personnel and/or facilities
• Communicate any issues or updates to the security team and management promptly
• De-escalate situations in the field help mitigate the concern and possible impact to the organization
• Alert to unusual/suspicious activity and support or elevate appropriately to help minimize actual or potential threats
• Foster and maintain strong relationships with the GSOC personnel and all levels of client and Allied Universal security management teams
• Maintain situational awareness of local, regional, national and global events that may impact the site
• Complete thorough shift activity logs and incident reports during all shifts worked as well as other general administrative support tasks as assigned
• Troubleshoot problems, gaps in services, and recommend solutions
• Provide support and execution of special events as needed

BASIC QUALIFICATIONS

Formal Education, Licenses, and Certifications Required:

• High school diploma or equivalent or a minimum of five (5) years of work experience in the security industry
• Valid driver’s license
• Must possess, or be able to obtain within first 60 days of employment (company-provided), certification in: First Aido Cardiopulmonary Resuscitation (CPR) Automated External Defibrillator (AED)

Type and Length of Specific Experience Required:

• Minimum of one (1) year of experience in providing security services in a corporate office setting

Knowledge and Skills Required:

• Must be a minimum of 21 years of age, or older if required by state
• Attention to detail; patrol officers need to quickly notice anomalies and be able to assess potential risks or issues
• Ability to learn via on-the-job training and interaction with current staff members
• Ability to identify, manage, and report security risks impacting personnel, facilities and the business
• Ability to process information and effectively communicate amongst a variety of stakeholder groups, departments and emergency response agencies.
• Strong oral and written communication skills with the ability to give clear, assertive directions, including 2-way radio communications
• Ability to motivate, inspire, and influence others
• Ability to work quickly and effectively under high stress situations, while exercising sound judgement
• Ability to effectively handle a wide variety of emergency situations impacting personnel and facilities
• Attention to detail with the ability to prioritize, problem solve, and multitask
• Ability to effectively utilize Microsoft Office programs including Outlook and Word
• Ability to work in a technology-based environment and effectively utilize a wide variety of security systems including card access, camera systems and alarm systems

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

• Prior experience operating in a global security environment

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Indoor and outdoor environment, temperature ranges from moderate to extreme cold and heat
• Major activities include walking, standing, speaking, listening, observing
• Physical effort is standing, walking for long periods, including up/downstairs and inclines, sitting; minimal to stooping or kneeling; may need to maneuver equipment such as cones, barricades or bollards as needed
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.