Security Officer Dispatch Console Operator

Allied Universal; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal, North America\'s leading security and facility services company, is hiring a Security Officer Dispatch Console Operator in Miami, FL. You will coordinate security-related communications, monitor access control and badge activity, dispatch officers to support facility needs, and maintain accurate records.

You will provide exceptional customer service in a healthcare setting, helping create a welcoming environment for patients, visitors, and staff.

Qualifications

• High school diploma or equivalent required.
• Background check and drug screen required.
• Comfort using a computer or tablet preferred.
• Access control and badge experience preferred.

Responsibilities

• Provide customer service to patients, visitors, staff, and/or vendors by following site-specific procedures, access-control protocols, and emergency response activities in a healthcare location.
• Monitor dispatch communications, receive calls for service, document relevant details, and coordinate the appropriate response from on-site personnel and/or emergency services.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns according to established procedures.
• Maintain accurate logs, incident reports, radio communications, and other dispatch-related records in accordance with site policies.
• Monitor cameras, alarms, access-control systems, and other security-related technology, reporting unusual activity and helping to deter unauthorized access.

Skills

Customer service experience

Computer/tablet literacy

Access control and badge experience

18+ / 21+ age requirement

Background check compliance

Education

High school diploma or equivalent

Tools

Job description

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Console Operator in Miami, FL, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatcher in a healthcare setting, you will coordinate security-related communications, monitor access control and badge activity, dispatch officers to support facility needs, and maintain accurate records. You will provide exceptional customer service while helping create a welcoming environment for patients, visitors, and staff. Join Allied Universal, where our agile, reliable, innovative, and caring culture puts people first through teamwork and integrity.

Position Type: Full Time

Pay Rate: $18.00 / Hour

Job Schedule:

• Mon: 07:00 PM - 07:30 AM
• Sat: 07:00 PM - 07:30 AM
• Sun: 07:00 PM - 07:30 AM

What You'll Do:

• Provide customer service to patients, visitors, staff, and/or vendors by carrying out site-specific procedures, access-control protocols, and emergency response activities in a healthcare location.
• Monitor dispatch communications, receive calls for service, document relevant details, and coordinate the appropriate response from on-site personnel and/or emergency services.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns according to established procedures.
• Maintain accurate logs, incident reports, radio communications, and other dispatch-related records in accordance with site policies.
• Monitor cameras, alarms, access-control systems, and other security-related technology, reporting unusual activity and helping to deter unauthorized access.

Minimum Requirements:

• A state, county, or city-issued security-related license is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Florida State Security Agency License No. B8500287

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.