Security Officer Customer Care

Allied Universal; St. Louis (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits package

Perks Program discounts

Job summary

Allied Universal is seeking a Security Officer Customer Care in Saint Louis, MO to serve employees, visitors, contractors and vendors at a technology, media, and telecommunications location, providing courteous service and enforcing site procedures.

You will perform unarmed patrols, monitor access, respond to incidents, and document activities in reports, contributing to a safe, professional, and customer-focused environment.

Qualifications

• Customer service experience is preferred.
• Experience with access control and badge systems is preferred.
• Comfortable using a computer or tablet for site procedures.
• Minimum age 18 for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent required.

Responsibilities

• Provide customer service to employees, visitors, contractors, and vendors while following site procedures.
• Conduct regular unarmed patrols of the facility, grounds, and parking areas.
• Monitor access points, verify credentials, and report unauthorized access.
• Respond calmly to incidents and document events in reports and logs.
• Assist with badge access and maintain security-related records.

Skills

Customer service

Access control

Computer literacy

Age 18+ / 21+ for armed

Education

High school diploma or equivalent

Job description

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Customer Care in Saint Louis, MO, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Patrol Officer at a dynamic technology, media, and telecommunications location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, monitor access points, and support badge access procedures. You will provide exceptional customer service and clear communication while using computer or tablet systems. Join Allied Universal's agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $16.50 / Hour

Job Schedule:

• Mon: 02:00 PM - 10:00 PM
• Tue: 06:00 AM - 02:00 PM
• Wed: 06:00 AM - 02:00 PM
• Thur: 06:00 AM - 02:00 PM

What You'll Do:

• Provide customer service to employees, visitors, contractors, and vendors at a technology, media, and telecommunications location by carrying out site-specific security-related procedures, policies, and emergency response activities.
• Conduct regular and random unarmed patrols of the facility, exterior grounds, parking areas, access points, and perimeter to help identify and report unusual activity, hazards, and maintenance concerns.
• Monitor access to the location by verifying credentials, observing visitor and contractor activity, and reporting unauthorized access attempts in accordance with site procedures.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, following established escalation and notification protocols.
• Document patrols, incidents, observations, and security-related activities accurately in required reports and logs.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.