Security Officer - Casino Security

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a Security Officer to maintain a safe environment for guests and staff. The role involves patrolling hotel and casino areas, guiding guests, and reporting suspicious activity to ensure property safety and smooth operations.

Candidates should have a High School Diploma or equivalent and at least 1 year of guest service experience, with strong English communication skills. Overnight shifts and on-site work at the Tampa property are required.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of guest service experience.
• Ability to communicate effectively with guests in English.

Responsibilities

• Conducts themselves in accordance with all Gaming Commission Regulations, and company/departmental policies and procedures.
• Patrols the hotel and casino areas to establish a security presence and reports all unusual situations and/or suspicious activity.
• Responds to incidents, accidents and calls for assistance.
• Gathers accurate information and completes written statements regarding observations.
• Completes thorough documentation of all calls.
• Reports all complaints to a Security Supervisor immediately.
• The shift for this position is overnight.

Skills

Customer service

Observation skills

Communication in English

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description

The Security Officer promotes a positive attitude and proper customer relations by extending courteous service to all patrons and employees. Observes and obeys all street, lot and garage traffic regulations. Drives company vehicles in designated routes only. Directs vehicular traffic in self parking garage, employee parking areas, surface parking lots and throughout the property. Ensures safety and security of vehicles in lots and garages by reporting all suspicious behavior to a Security Supervisor whether these acts were from an employee or a patron. Always keeps alert for unauthorized attempts to remove vehicles. Promotes an outgoing, friendly customer oriented personality at all times. Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company. Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex. Responds to incidents, accidents and calls for assistance. Must provide emergency medical care to the highest degree necessary within allowable limits for the certification held.

Essential Duties Include, But Are Not Limited To

• Conducts themselves in accordance with all Gaming Commission Regulations, and company/departmental policies and procedures.
• Patrols the hotel and casino areas to establish a security presence and reports all unusual situations and/or suspicious activity.
• Additional patrolling duties include of the bike officer include riding their assigned bike or company vehicle into all garages including the top floors of each as well as being vigilant, observant and engaging guests through verbal conversation to ensure guests are aware of their presence.
• Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.
• Must be able to gather accurate information and complete written statements regarding personal observations
• At times may have to control the traffic flow throughout the facility.
• Must be able to give accurate and detailed directions to a patron’s destination.
• Must be able to answer questions regarding hotel services, shows, facilities and directions.
• Reports all complaints to a Security Supervisor immediately.
• Completes thorough documentation of all calls.
• Completes all required checklists for inventory and inspections of supplies and equipment. Notifies a Supervisor of any problems with equipment and/or supplies and makes note of supplies that require replenishing. Replaces supplies as necessary and reports missing supplies to a Supervisor.
• The shift for this position is overnight.

Qualifications

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.
• Must be able to work outdoors in all weather conditions, and fast paced situations.
• Must be able to stand, walk, ride a bike for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.
• Must be able to lift a minimum of fifty pounds.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.