Security Officer - Casino Security

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 29,000 - 40,000; Full time

Job summary

A leading entertainment venue in Cincinnati is seeking a Security team member to ensure the safety of patrons and staff. Responsibilities include providing security coverage, assisting guests with inquiries, and preparing incident reports. Candidates must have a High School Diploma, at least one year of guest service experience, and the ability to stand for extended periods. Previous security or law enforcement experience is preferred, and the role requires a Gaming Occupational License in Ohio.

Qualifications

• Minimum of one year of guest service experience or equivalent.
• Ability to stand for up to 8 hours.
• Previous Casino/Hotel Security or Law Enforcement experience preferred.

Responsibilities

• Provide security coverage ensuring safety of patrons and team members.
• Prepare detailed incident reports accurately.
• Patrol hotel and casino areas to establish a security presence.

Skills

Guest service experience

Effective communication in English

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Overview

Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Performs all other related and compatible duties as assigned.

Qualifications

• High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.
• Previous Casino/Hotel Security, Law Enforcement and/or Military experience preferred.
• Must be able to stand for up to 8 hours.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Required Certification/License

Ability to obtain a Gaming Occupational License within the State of Ohio

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.