Security Officer: Calm Crisis Response & Guest Safety

Dreamscape Companies LLC; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Rio Las Vegas is seeking a Security Officer to maintain a safe environment for guests, associates, and property. The role includes escorting customers, supporting authorities, and handling money in secure areas. Strong observation, calmness under pressure, and clear reporting are essential.

Requirements include high school completion and at least two years of guest-contact experience. Daily duties involve patrolling, incident documentation, and strict adherence to policies in a busy casino

Qualifications

• High school graduate or equivalent.
• Two years’ experience in a position with direct guest contact.
• Ability to manage multiple tasks and stay calm under pressure.
• Strong written and verbal communication abilities.
• Ability to read, write, speak and understand English.

Responsibilities

• Ensure safety and well-being of guests and Team Members.
• Give directions and provide escort to customers in need.
• Assist civil and law enforcement authorities, including court testimony.
• Make chip fills and jackpot verifications.
• Regularly escort money and persons in money-handling positions.
• Provide first aid, including CPR when necessary.
• patrol property to identify safety hazards and security gaps.
• Interview, investigate and document incidents per policy.
• Prepare detailed incident reports and maintain records.
• Enforce all company policies and procedures.

Skills

Observation skills

Written reports

Communication skills

Crisis management

Experience in guest contact

Legal testimony readiness

Education

High school diploma or GED

Job description

Rio Las Vegas is seeking a Security Officer to maintain a safe environment for guests, associates, and property. The role includes escorting customers, supporting authorities, and handling money in secure areas. Strong observation, calmness under pressure, and clear reporting are essential.

Requirements include high school completion and at least two years of guest-contact experience. Daily duties involve patrolling, incident documentation, and strict adherence to policies in a busy casino