Security Officer- Austin Motel

Hyatt Hotels Corporation; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Discounted room rates for friends &amp

Generous Paid Time Off

Headspace wellbeing program

Retail discounts (Apple, AT&T, etc

Job summary

Austin Motel, part of Hyatt Hotels Corporation, seeks an Overnight Security Guard to patrol the property, respond to incidents, and ensure guest safety while enforcing motel policies.

The role requires 1–2 years in hospitality or security, strong communication, and the ability to multi-task in a busy environment. Benefits include medical and paid time off, with a focus on guest experience.

Qualifications

• 1–2 years’ experience in hospitality or security preferred.
• Ability to multi-task and adapt to changing priorities.
• High level customer service.
• Strong communication and interpersonal skills.
• Ability to speak, read, and write in the primary language(s) of the workplace.
• The noise level in the work environment is usually moderate.
• The role may require lifting up to 50 pounds daily and standing/walking for long periods.

Responsibilities

• Make rounds every fifteen minutes, patrolling motel and property.
• Check doors of vacant rooms, housekeeping, and maintenance to confirm they’re locked.
• Address guest needs such as towels, bedding, or Wi-Fi issues.
• Proactively engage disruptive guests and de-escalate when needed.
• Explain and enforce motel policies in rooms, pool areas, and common areas.
• Communicate with front desk to maintain awareness of property activity.
• Perform general upkeep tasks like trash pickup and towel washing.
• Monitor for suspicious activity near storefronts and apartments.
• Write nightly reports with problems and solutions for the day staff.
• Maintain open communication with all staff and management.
• Ensure cleanliness and safety in the work area.
• Keep equipment in good, safe working condition.

Skills

Hospitality experience

Security awareness

Customer service

Communication skills

Interpersonal skills

Language skills

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

The Overnight Security Guard position must be observant, proactive, and able to make decisions independently. This position requires flexible response, from friendly notices to stern warnings accompanied with consequences. The Overnight Security Guard acts as motel ambassadors to ensure all guests enjoy their stay.

The person in this position must have excellent communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. The Overnight Security Guard position must develop and maintain the company’s culture, values and reputation in the public eye and with all staff, guests, vendors and partners.

Who We Are:

The historic Austin Motel sits just south of the Colorado River and Downtown, in view of the State Capitol and walking distance to the famous bat bridge. Part of the beloved South Congress neighborhood, the motel is surrounded by some of the city’s most interesting dining, nightlife and shopping, with easy access to bus lines and Austin’s lovely hike and bike trail that connects to Zilker Park, Barton Springs Pool and the Barton Creek greenbelt.

41 guest rooms and suites, the best swimming pool in town, and a lobby shop on South Congress: Austin Motel sitting beneath its iconic marquee sign is the place to chill deep in the heart.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match


• Free room nights, Discounted and Friends & Family Room Rates


• Generous Paid Time Off


• Work-life benefits including wellbeing initiatives such as a complimentary Headspace


• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Make rounds every fifteen minutes, patrolling motel and accompanying property


• Check doors of vacant rooms, housekeeping, and maintenance to confirm they’re locked


• Address guest needs such as additional towels or bedding, TV or internet issues, etc.


• Proactively engage disruptive guests, with a focus on de-escalation


• Explain and enforce motel policies in rooms, pool area, and common areas


• Communicate with front desk to maintain full picture of activity around property


• Perform general upkeep duties such as trash pickup, washing pool towels, etc.


• Monitor community for suspicious activity and graffiti near store fronts and apartment property


• Write nightly report communicating any problems or issues and their solutions to the day staff


• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met


• Maintain a high level of cleanliness and safety in the work area


• Ensure that all equipment is maintained in good, safe working condition


• Maintain an increased awareness of safety issues throughout the property

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• 1-2 years’ experience in hospitality or security preferred


• Ability to multi-task and adapt to changing priorities


• High level customer service


• Strong communication and interpersonal skills


• Ability to speak, read, and write in the primary language(s) of the workplace


• The noise level in the work environment is usually moderate


• The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift


• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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