Security Officer Alarm Signal Dispatcher

Alliedbarton Security Services; Santa Clara (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Smart tools

Career growth

Health benefits

Perks program

Job summary

Allied Universal is seeking a Security Officer Alarm Signal Dispatcher in Santa Clara, CA to monitor alarms, coordinate responses, and provide excellent customer service at a busy retail/mall location. You will handle communications, document incidents, and support timely actions to keep guests, tenants, and staff safe.

This full-time role requires at least 1 year of security experience, the ability to use alarm panels and computers/tablets, and compliance with background checks and drug

Qualifications

• At least 1 year of security-related experience.
• Ability to ride a bike for long periods.
• Alarm panel experience preferred.
• Security license (state/county/city) preferred.
• High school diploma or equivalent.
• Background check required.
• Drug screen required.
• Driver's license required for driving positions only.

Responsibilities

• Provide customer service to visitors, tenants, and vendors by following security procedures and site policies.
• Monitor dispatch systems; receive requests for assistance and coordinate responses.
• Document incidents and service requests accurately.
• Respond calmly to incidents and communicate details to site personnel and responders.
• Conduct regular patrols around the premises as assigned.

Skills

Customer service

Bike riding

Computer use

Alarm panel experience

Education

High school diploma or equivalent

Tools

Alarm systems

Computer/tablet

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Alarm Signal Dispatcher in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch Officer at a dynamic retail and mall location, you will coordinate security-related communications, monitor alarms and activity, and support timely responses to incidents. You will help maintain a welcoming environment for guests, tenants, and staff through clear communication, accurate reporting, and exceptional customer service. Join Allied Universal, where our agile, reliable, and innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $26.50 / Hour

Job Schedule:

DayTimeMon11:00 PM - 07:30 AMThur11:00 PM - 07:30 AMFri11:00 PM - 07:30 AMSat11:00 PM - 07:30 AMSun11:00 PM - 07:30 AM

What You'll Do:

• Provide customer service to visitors, tenants, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a retail and mall location.
• Monitor communications, alarms, cameras, and/or other dispatch systems; receive requests for assistance and coordinate the response of appropriate personnel.
• Document incidents, service requests, dispatch activity, and other relevant information accurately and in accordance with site-specific procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, communicating relevant details to site personnel, emergency responders, and/or management as appropriate.
• Conduct regular and random patrols around the business and perimeter as assigned. Working environments and conditions may vary by client site.

Minimum Requirements:

• Have at least 1 year of security-related experience.
• Ability to ride a bike for long periods of time is preferred.
• Alarm panel experience is preferred.
• A state, county, or city-issued security-related license is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

Requisition ID

2026-1682018