Security Officer - 3rd Shift

City of Chula Vista; Wisconsin Dells (WI); On-site; USD 19,000 - 29,000; Full time

Job summary

Chula Vista Resort seeks a Safety & Security Officer to protect guests and employees while delivering hospitality. You will patrol, secure property, and respond to incidents with professionalism.

A valid driver’s license and a high school diploma are required, with prior guest service experience preferred. You will work independently, coordinate with local authorities, and ensure safety standards across the resort.

Qualifications

• High School Diploma required.
• Must have valid Driver License with good driving record.
• Some Guest Experience Skills or Knowledge preferred.
• Knowledge of resort operations and guest relations is essential; ability to define objectives.

Responsibilities

• Patrol the entire resort and all properties.
• Check and secure doors, windows, and property, including parking areas.
• Investigate guest and employee complaints or injuries.
• Monitor resort via surveillance camera system.
• Prepare reports and patrol logs.
• Coordinate with law enforcement, fire, and EMS when needed.
• Ensure OSHA and safety regulations are followed.
• Enforce resort policies for guests and employees.
• Provide accurate information to guests about the resort and local area.
• Perform other duties as assigned.
• Maintain calm, attentive problem-solving approach in difficult situations.
• Set daily personal and department performance goals.

Skills

Guest relations

Communication skills

Independent worker

Safety awareness

Education

High School Diploma

Tools

Surveillance camera system

Job description

JOB REQUIREMENTS: Great training opportunity for advancement in Law

Enforcement or similar fields. Must be able to work independently and without constant supervision. Safety & Security Officer's are here to make Chula Vista Resort safe and secure at all times and to protect our guests and employees. Safety & Security Officer's will fulfill the related goals and objectives of the resort while displaying hospitality and professionalism at all times taking pride in representing Chula Vista Resort.

• Patrol of entire Resort and all properties.
• Checking and securing all required doors, windows, and property of the Resort and our guests, including parking lots and vehicles in those lots.
• Investigation of complaints and injuries from guests as well as employees.
• Surveillance of Resort by using Resort surveillance camera system.
• Report writing and keeping of patrol logs.
• Working closely with law enforcement, fire and EMS on issues as they arise.
• Continually checking for safety issues and OSHA requirements to be sure we are in compliance.
• Enforcement of all Resort policies and procedures for all employees and guests.
• Provide accurate information and a prompt answer to any questions the guest may have about the resort and local area.
• Perform and complete other assigned duties for the resort.
• Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them.
• Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

OTHER EXPERIENCE AND QUALIFICATIONS:

• Must have valid Driver License and good driving record.
• Education: Required- High School Diploma
• Experience: Preferred: Some Guest Experience Skills, Knowledge, Abilities
• Knowledge of all facets of the Resort including guest relations, as they apply to Chula Vista Resort, is required. Must be able to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur. Must be able to clearly define objectives.
• Physical Requirements: Must be in good physical condition. Able to lift minimum of 50 lbs.
• Body Positions: Sitting, standing for an extended period of time.
• Body Sense: Have full use of eyes and ears, full power of speech.
• Body Movements: Walking, turning head and torso, bending arms, wrists, and fingers.
• Mental Requirements: Language: Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.