Security Officer 1

Freeport-Memorial-Hospital; Freeport (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Mercyhealth is seeking a vigilant security officer to greet patients and partners promptly and professionally. You will patrol facilities, monitor CCTV/alarms, and enforce safety and badge policies across sites in Illinois.

The role includes responding to dispatches, documenting incidents, and assisting with fire drills and staff training. Illinois FOID compliance and reliable transportation are required; bilingual skills are a plus.

Qualifications

• High school diploma or equivalent required.
• Security experience preferred.
• Bilingual skills preferred.
• Illinois FOID card required or eligible to obtain one.

Responsibilities

• Greet patients, visitors, and Mercyhealth partners in a professional and courteous manner.
• Patrol buildings, grounds, and parking lots to deter crime and ensure safety.
• Respond to dispatch/security calls and overhead emergency codes.
• Complete daily shift activity reports and document irregularities.
• Train and orient security staff, monitor electronic security equipment, and enforce badge policy.
• Assist with fire drills and coordinate safety procedures as needed.

Skills

Basic computer skills

Interpersonal communication

Conflict de-escalation

Independent judgement

Customer interaction

Education

High school diploma or equivalent

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIESTakes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.Respond to all dispatch/ security service calls and overhead emergency code calls.Checks grounds and areas for cleanliness and safetyPerform parking lot patrols and enforce Mercyhealth parking policyNotifies maintenance staff concerning need for repairs or additions to lighting, heating, and ventilating equipment through initiating a work order.Assist with completion of fire drills as requested.Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.Orient and train security staff at respective sites of responsibility as needed and complete training documents.Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable by location.Is required to assure and/or request partners and contractors to display Mercyhealth badges or required proof of identity.Duties pertinent to site specific requirements will be assigned.Ensure the safety of all during takeoff and landings of MedFlights.Assist with identification of deceased patients and verification of credential of funeral home and Medical Examiner's Office personnel.EDUCATION AND/OR EXPERIENCEHigh school diploma or equivalent required Security experience preferred.Bilingual skills are preferredCERTIFICATION/LICENSUREIllinois residents are required to possess a valid FOID (Firearms Owners Identification Card) card/ or be eligible to obtain one for employment.With the exception of House of Mercy, officers will complete department specific training (Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc.) required within 12 months of hire. Must maintain this proficiency on an annual basis.If working at House of Mercy location, TACT level 3 is required.Those assigned to House of Mercy must have a reliable source of transportation.OTHER SKILLS AND ABILITIESBasic Computer skills required; Word/Outlook/ExcelAble to interact with customers and communicate clearly.Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service.LEVEL OF SUPERVISIONWork is performed according to specific procedures and post orders, but the incumbent must be able to make decisions using independent judgement in order to adapt to routine situations.SUPERVISESThis job has no supervisory responsibilities.PAY RANGE:$17.23 - $25.84Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more. Click here for more details.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women