Greeter - Valet Driver

Mercy Health Corporation; Rockford (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA options

Paid time off

Parental and caregiver leave

Tuition and certification assistance

Employee discounts

On-demand pay

Job summary

Mercyhealth is hiring for a driver/customer service role in Rockford, IL. The position requires greeting patients and visitors, directing them to locations, and assisting with safe vehicle movements within hospital grounds.

Applicants should have a high school diploma or equivalent, at least 1 year of customer service experience, and a valid driver’s license with an insurable record. Strong communication and a calm, professional demeanor are essential.

Qualifications

• High School diploma or equivalent preferred.
• Minimum 1 year work experience demonstrating excellent customer service skills.
• Maintain a valid driver’s license and proof of vehicle insurance.
• Must have and maintain an acceptable driving record per Mercyhealth policies.

Responsibilities

• Move vehicles quickly and safely with minimal traffic back-up or user wait time.
• Greet patients, visitors, and partners arriving/exiting Mercyhealth facilities in a timely, friendly manner.
• Provide courteous directions and assistance to patients and staff to reach requested locations.
• Perform service recovery as needed.
• Ensure post is stocked with proper supplies.

Skills

Customer service

Clear communication

Driving

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

MS Word

Outlook

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to move vehicles quickly and safely, with minimal traffic back-up or user wait time. Keep keys to vehicles organized and secure.
• Greets all patients, visitors, and partners who are arriving or exiting Mercyhealth facilities, in a timely, friendly, professional and courteous manner.
• Provides courteous and accurate directions and assistance to patients, visitors, and staff to ensure they understand how to get to requested locations in the hospital or on the grounds. Escorts customers or assist them in or out of vehicles as necessary.
• Ability to perform service recovery.
• Ensure assigned post is always equipped with proper supplies.
• Maintain their uniform and assigned post in a clean and orderly manner that projects a professional image.
• Keeps Security Leadership informed of all activities to ensure the timely communication of all pertinent information.
• Reports all safety and fire hazards observed to Security per department procedure.
• Adheres to Mercyhealth and departmental safety and infection control procedures to foster a safe work environment.
• Participates regularly in departmental in-services and meetings to enhance job performance and improve skill repertory.

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent preferred

Minimum 1 year work experience demonstrating excellent customer service skills.

CERTIFICATION/LICENSURE

Maintain a valid driver's license.

Must have proof of vehicle insurance.

Must have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver

OTHER SKILLS AND ABILITIES

Basic Computer skills preferred; Word/Outlook

Able to interact with customers and communicate clearly

Able to manage anger, fear, hostility and violence from others while following Mercyhealth principles of customer service

LEVEL OF SUPERVISION

Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.

SUPERVISES

This job has no supervisory responsibilities

PAY RANGE:

$15.60 - $23.40

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women