Security Officer 1

Mercy Health Corporation; Freeport (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Retirement

Time off

On-demand pay

Employee Assistance Program

Benefits

Job summary

Mercyhealth in Illinois seeks a security officer to greet patients and partners professionally while patrolling facilities and parking areas. You will respond to security calls, monitor CCTV, and maintain safety standards across Mercyhealth locations.

The role requires a high school diploma, Illinois FOID eligibility, and flexibility for on-site shifts. Training in advanced security procedures will be provided where required.

Qualifications

• High school diploma or equivalent required.
• Bilingual skills are preferred.
• FOID card eligibility/possession required for Illinois employment.

Responsibilities

• Greet patients, visitors and Mercyhealth partners professionally.
• Patrol buildings, grounds and parking areas; inspect doors, windows, and locks.
• Respond to dispatch/security calls and emergency code alerts.
• Monitor environment with CCTV/alarms and enforce safety policies.
• Write clear daily shift reports documenting incidents and irregularities.
• Identify and document safety issues; coordinate repairs as needed.
• Train and orient security staff at sites as needed.
• Ensure safety during takeoffs/landings of MedFlights.
• Identify deceased patients and verify credentials of funeral home/ME personnel.

Skills

Customer service

Patrolling

Emergency response

Access control

CCTV monitoring

Education

High school diploma or equivalent

Tools

CCTV systems

Alarms

Security equipment

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.
• Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.
• Respond to all dispatch/ security service calls and overhead emergency code calls.
• Checks grounds and areas for cleanliness and safety
• Perform parking lot patrols and enforce Mercyhealth parking policy
• Notifies maintenance staff concerning need for repairs or additions to lighting, heating, and ventilating equipment through initiating a work order.
• Assist with completion of fire drills as requested.
• Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.
• Orient and train security staff at respective sites of responsibility as needed and complete training documents.
• Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable by location.
• Is required to assure and/or request partners and contractors to display Mercyhealth badges or required proof of identity.
• Duties pertinent to site specific requirements will be assigned.
• Ensure the safety of all during takeoff and landings of MedFlights.
• Assist with identification of deceased patients and verification of credential of funeral home and Medical Examiner's Office personnel.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required Security experience preferred.

Bilingual skills are preferred.

CERTIFICATION/LICENSURE

Illinois residents are required to possess a valid FOID (Firearms Owners Identification Card) card/ or be eligible to obtain one for employment.

With the exception of House of Mercy, officers will complete department specific training (Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc.) required within 12 months of hire.

Must maintain this proficiency on an annual basis.

If working at House of Mercy location, TACT level 3 is required.

Those assigned to House of Mercy must have a reliable source of transportation.

OTHER SKILLS AND ABILITIES

Basic Computer skills required; Word/Outlook/Excel.

Able to interact with customers and communicate clearly.

Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service.

LEVEL OF SUPERVISION

Work is performed according to specific procedures and post orders, but the incumbent must be able to make decisions using independent judgement in order to adapt to routine situations.

SUPERVISES

This job has no supervisory responsibilities.

PAY RANGE:

$17.23 - $25.84

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and benefits, including:

• retirement
• time off
• on-demand pay
• access to the Employee Assistance Program (EAP)
• and more

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women