Security Officer

The Barnett; United States; On-site; USD 17,908 - 24,796; Full time

Job summary

The Barnett in New Orleans is seeking a Guest Safety Agent to provide hospitality while keeping outlet spaces safe and compliant with laws and codes. The role integrates guest services with safety responsibilities in a luxury hotel setting.

You will greet guests, escort them to facilities and exits, and uphold safety standards while maintaining a hospitable atmosphere for guests and staff alike.

Qualifications

• Ability to communicate in verbal and written English with guests, management, and co-workers.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Exhibit complete knowledge of all hotel services/features and hours of operation.
• Knowledge and understanding of HRI initiatives.
• Technologically sound with Microsoft Office applications.

Responsibilities

• The top priority for Guest Safety Agents is to provide hospitality and ensure outlet spaces are safe.
• Escort guests to facilities, exits and communicate outlet standards of safety.
• Maintain a safe environment by bussing dishes, removing trash/debris, clearing wet towels.
• Greet guests, manage interactions professionally and maintain friendly relationships with guests, employees, and visitors.

Skills

English communication

Time management

Prioritize & organize work

Microsoft Office

Job description

234 rooms | 16,000 sq. ft. meeting/event space Amenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces. A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers. As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar's New Orleans and the Caesar's Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

The top priority for Guest Safety Agents is to provide hospitality and ensure outlet spaces are safe. To do so, the Security Agent must maintain a safe, secure and hospitable environment for occupants in accordance with all laws, regulations, and codes, along with the core standards of HRI Hospitality. The Security Agent must be hospitable and service-oriented - greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors. That also includes but is not limited to escorting guests to facilities, exits and communicating outlet standards of safety: (i.e. outlets such as Rooftop Pool that have a pool or Music Hall which has a balcony.) Security Agents are present to ensure a safe experience for all of our patrons. Most importantly, securing the floor should have the appearance of friendly assistance rather than policing guests like a security guard.

ESSENTIAL QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Exhibit complete knowledge of all hotel services/features and hours of operation.
• Knowledge and understanding of HRI & initiatives.
• Technologically sound with Microsoft Office applications.
• Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
• Ability to comply with physical demands as outlined below.
• Maintain a safe environment by bussing dishes, removing trash/debris, clearing wet towels.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Walk, and stand continuously for up to 8hrs.
• Lift / carry 10lbs (frequently) and 25 lbs (occasionally).
• Bend, squat, crawl, and reach above shoulder level.
• Exposure to extreme temperatures, dust, dampness, height, and moving machinery.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.