Guest Services Agent

HRI Hospitality; New Orleans (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

HRI Hospitality is seeking a Guest Services Agent located in New Orleans. In this role, you'll deliver excellent customer service, welcoming guests and ensuring a positive stay experience. Responsibilities include checking guests in and out, handling inquiries, and coordinating with housekeeping and maintenance.

The ideal candidate should have strong customer service skills and prior hospitality experience, and be able to multitask in a fast-paced environment. Join HRI Hospitality to contribute to our commitment to creating unforgettable experiences!

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong customer service and communication skills.
• Basic computer and data-entry proficiency.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.

Skills

Customer service

Communication

Multitasking

Problem-solving

Conflict resolution

Education

High school diploma

Tools

Hotel Property Management Systems (PMS)

Job description

## Guest Services AgentApplylocations: The Barnett Hoteltime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR104034At HRI Hospitality, we offer a unique perspective on hotel ownership and management.We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!The Barnett, located in the Warehouse District, is where extraordinary service meets the vibrant pulse of New Orleans. Housed in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool and five exceptional dining outlets, will infuse your stay with Southern hospitality, live music, and eclectic flavors for a true sense of place.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.**MINIMUM REQUIREMENTS****Education*** High school diploma preferred.**Experience*** Previous hospitality or customer service experience preferred.* Experience with hotel Property Management Systems (PMS) a plus.**Skills and Knowledge*** Strong customer service and communication skills.* Ability to multitask in a fast-paced environment.* Basic computer and data-entry proficiency.* Problem-solving and conflict-resolution ability.* Professional, friendly, and welcoming demeanor.## **Job Duties and Responsibilities*** Greet, register, and check guests in/out efficiently and courteously.* Respond to guest inquiries, requests, and concerns promptly and professionally.* Handle payments, room assignments, and reservation changes accurately.* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.* Maintain a clean and organized front desk and lobby area.* Willingness to work varied shifts, including weekends and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.