Security Officer

The Barnett; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Barnett in New Orleans is seeking a dedicated Security Agent to ensure guest safety and a hospitable environment across outlets and event spaces. You will greet and assist guests, escort them to facilities, monitor safety protocols, and help maintain cleanliness and order in busy public areas.

Candidates should communicate clearly in English, manage time effectively, know hotel services hours, and be comfortable using Microsoft Office; physical requirements apply.

Qualifications

• Effective verbal and written English communication with guests, management and co-workers.
• Strong time management and organizational skills.
• Customer service orientation with a hospitable approach.
• Proficiency with MS Office applications.
• Knowledge of hotel operations and hours of operation.

Responsibilities

• Greet, host and assist guests in a hospitable manner.
• Escort guests to facilities and exits, ensuring safety.
• Maintain a safe environment by monitoring outlets and reporting hazards.
• Uphold safety standards and assist with crowd management during events.

Skills

Communication

Time management

Customer service

MS Office

Hotel operations

Job description

234 rooms | 16,000 sq. ft. meeting/event spaceAmenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces.A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar’s New Orleans and the Caesar’s Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.The top priority for Guest Safety Agents is to provide hospitality and ensure outlet spaces are safe. To do so, the Security Agent must maintain a safe, secure and hospitable environment for occupants in accordance with all laws, regulations, and codes, along with the core standards of HRI Hospitality. The Security Agent must be hospitable and service-oriented - greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors. That also includes but is not limited to escorting guests to facilities, exits and communicating outlet standards of safety: (i.e. outlets such as Rooftop Pool that have a pool or Music Hall which has a balcony.) Security Agents are present to ensure a safe experience for all of our patrons. Most importantly, securing the floor should have the appearance of friendly assistance rather than policing guests like a security guard.ESSENTIAL QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.Prioritize and organize work assignments, have timely follow up and execution.Have superb time management skills.Exhibit complete knowledge of all hotel services/features and hours of operation.Knowledge and understanding of HRI & initiativesTechnologically sound with Microsoft Office applicationsMust be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.Ability to comply with physical demands as outlined below.Maintain a safe environment by bussing dishes, removing trash/debris, clearing wet towelsPHYSICAL DEMANDS / WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. (Accommodations may be made to enable individuals with disabilities to perform the essential functions.)Walk, and stand continuously for up to 8hrs.Lift / carry 10lbs (frequently) and 25 lbs (occasionally)Bend, squat, crawl, and reach above shoulder level.Exposure to extreme temperatures, dust, dampness, height, and moving machinery.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.