Surveillance Agent (Graveyard)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

ilani in Ridgefield, Washington, is seeking a Surveillance Associate to monitor casino and property activity, operate CCTV equipment, and record and report suspicious behavior while upholding guest service, confidentiality, and the Spirit of Tâlícn. This full-time role requires a High School Diploma or GED, strong reading and writing, excellent interpersonal skills, and the ability to work in a smoking environment.

Flexibility to cover graveyard shifts is required.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal skills; able to foster teamwork.
• Willingness to learn new methods.
• Strong reading, listening, writing, and visual skills.
• Ability to learn CCTV operation and surveillance systems.
• Must observe and report objectively.

Responsibilities

• Promote superior guest service.
• Utilize surveillance equipment to identify suspicious activity.
• Record activities in casino areas and report illegal activity.
• Complete ongoing training.
• Maintain confidentiality of sensitive information.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team oriented

Observation

Reporting

Learning ability

Education

High School Diploma or GED

Tools

CCTV

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE.

Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary: Observes all gaming and property activity including but not limited to, cashiering operations, slot operations, cash handling, and count rooms.

Primary Duties and Responsibilities:

• Promotes superior guest service
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Utilizes the necessary surveillance equipment to respond to, identify and record questionable activities
• Digitally records activities in the casino, count rooms, slot booths, cashier cages, and back of house areas, and reports all illegal and unusual activity
• Completes training on an ongoing basis
• Maintains confidentiality of sensitive information
• Performs other duties as assigned

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Candidate is open and receptive to learning new methods.
• Must possess strong reading, listening, writing, and visual skills and hand-eye coordination.
• The ability to effectively learn and demonstrate proficiency in surveillance camera operation is required.
• Must be able to observe and report in an objective manner.
• Ability to work in a secluded, enclosed environment for extended periods of time.
• Must be able to work various shifts and flexible hours.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Work experience in surveillance, investigations, or gaming industry.
• CCTV experience.
• *Due to the sensitive nature of the Surveillance position, transfer options may be limited to other departments.

Graveyard Shift: 11:00 p.m. - 7:00 a.m. (Weekends Required, & Holidays) Days Off Mid-Week Work Shift: Grave (United States of America) Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.