Security Officer

Four Queens Hotel & Casino; Security (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality venue in Maryland seeks a Security Assistant to assist guests, ensure compliance with safety regulations, and provide excellent customer service. Responsibilities include checking IDs, responding to emergencies, and interacting with law enforcement when necessary. The ideal candidate must be 21 or older, possess strong interpersonal and communication skills, and have a flexible schedule. This role requires standing for long periods and occasional lifting up to 45 pounds.

Qualifications

• Must be 21 years of age and able to obtain all required permits.
• Ability to respond quickly in emergencies.
• Professional appearance and positive public image.

Responsibilities

• Assist guests with directions and answer questions.
• Ensure compliance with safety and loss prevention policies.
• Interface with departments for superior guest service.
• Check identification for legal gaming access.
• Direct traffic and escort guests when necessary.

Skills

Interpersonal skills

Communication skills

Ability to handle stressful situations

Basic literacy in English

Knowledge of safety policies

Education

High school diploma or equivalent

Job description

Assist guests with directions and answers all questions in a friendly and courteous manner. Investigates all accidents and completes reports. Ensures that minors are not in gaming areas and patrons and employees are not in unauthorized areas. Protects the assets of guests, employees, and the company.

Primary Responsibilities

• Assists guests by giving directions and answering questions in a friendly and courteous manner.
• Adheres to safety and loss prevention policies and procedures.
• Interfaces with applicable departments to ensure customers receive superior guest service.
• Identifies and resolves employee and guest concerns.
• Interfaces with all applicable law enforcement agencies.
• Checks identification of guests to ensure that only those 21 years of age and older are allowed in gaming areas.
• Escorts guests and employees when transporting money.
• Directs traffic when necessary.
• Driving Company vehicles.
• Other duties as assigned.

Additional Responsibilities

None Listed.

Knowledge and Skill Requirements

• Basic reading, writing, and arithmetic skills required. Ability to speak, read, write, and understand English. This is normally acquired through a high school diploma or equivalent.
• Ability to move quickly in response to emergency situations.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Excellent interpersonal and communication skills required. Must be the ability to deal with volatile situations by verbally defusing them or by physically restraining a violent person.
• Must be able to qualify in accordance with company firearm's requirements.
• Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
• Work requires willingness to work a flexible schedule that may include weekends and evenings.

Working Conditions

Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to bend, lift up to 45 pounds, and to carry the weight up to 25 feet. Must be able to walk and stand for extended periods of time. Must be able to tolerate areas containing secondary smoke, extreme heat/cold and high noise levels.