Security Officer

Lakeside Hotel Casino; Osceola (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid rest and meal breaks

Paid Time Off (PTO)

Paid Holidays

Medical, Dental, Vision benefits

401(k) with company match

Life Insurance

Job summary

Lakeside Hotel Casino is seeking a Security Officer to maintain a safe and welcoming environment for guests and team members on the property. You will patrol the casino floor and surrounding areas, respond to incidents with professionalism, and assist with investigations when needed.

Ideal candidates will stay calm under pressure, uphold confidentiality, and be on their feet throughout shifts while delivering outstanding guest service in a dynamic casino setting.

Qualifications

• Ability to stay calm and make sound decisions in fast-paced situations.
• High level of integrity and respect for confidentiality.
• Willingness to be active and on your feet throughout your shift.
• Team-oriented mindset with a commitment to guest service.
• Professional appearance.

Responsibilities

• Provide a visible and professional security presence across the property.
• Patrol the premises and monitor for safety, security, and compliance.
• Respond to incidents and emergencies with professionalism and urgency.
• Escort guests, employees, and sensitive assets (cash, keys, gaming items).
• Deliver exceptional customer service while maintaining a secure environment.

Skills

Calm under pressure

Integrity

Confidentiality

Team player

Professional appearance

Customer service

Education

High school diploma or equivalent

Job description

AtLakeside Hotel Casino, we’re more than a workplace; we’re a team that takes care of each other and our guests. We pride ourselves on being approachable, loyal, and service-driven, creating an environment where both employees and guests feel welcome, safe, and valued.If you enjoy helping people, staying active, and being part of a team that makes a real impact every day, this role could be a great fit.

WHAT YOU’LL DO:As aSecurity Officer, you play a key role in creating a safe, secure, and enjoyable experience for everyone on the property.

• Provide a visible and professional security presence across the property
• Patrol the premises and monitor for safety, security, and compliance
• Respond to incidents and emergencies with professionalism and urgency
• Assist with investigations by gathering information and documenting incidents
• Escort guests, employees, and sensitive assets (cash, keys, gaming items)
• Support traffic control, fire prevention, and safety initiatives
• Drive guests and team members to local destinations as needed
• Partner with leadership and external agencies when required
• Deliver exceptional customer service while maintaining a secure environment

WHAT WE’RE LOOKING FOR:We’re looking for individuals who are dependable, professional, and take pride in doing the right thing.

• Ability to stay calm and make sound decisions in fast-paced situations
• High level of integrity and respect for confidentiality
• Willingness to be active and on your feet throughout your shift
• Team-oriented mindset with a commitment to guest service
• Professional appearance

WHAT YOU BRING

• High school diploma or equivalent
• Valid driver’s license
• Ability to obtain and maintain an Iowa Racing and Gaming Commission license

WHY JOIN US?At Lakeside Hotel Casino, we create an environment that is exciting for our guests and rewarding for our team members. When you join our team, you’ll enjoy:

• A dynamic casino atmosphere with opportunities for career growth.
• The chance to connect with guests and build lasting relationships.
• A supportive, team-oriented culture that values collaboration and service.
• Paid rest and meal breaksso you can recharge during your shift.
• Paid Time Off (PTO) earned each pay period.
• Paid Holidays.
• Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
• 401(k) with company match to help you plan for the future.
• Free Life Insurance.
• Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
• Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
• Employee discounts, team celebrations, awards, and more.

DISCLAIMER:This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.