Assistant Guest Service Center Manager

Lakeside Hotel Casino; Osceola (IA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Paid Holidays

Life Insurance

Employee discounts

EAP

Job summary

Lakeside Hotel Casino is seeking a Guest Service Center Supervisor to help lead daily Guest Service Center operations and support the team in delivering excellent service to our guests.

You will supervise, train, and support GSC staff, ensure accurate cash handling, and uphold internal controls and company policies while maintaining a guest-focused environment.

Qualifications

• Previous leadership, cash-handling, casino, banking, or guest service experience is preferred.
• Strong communication and guest service skills.
• Ability to lead, coach, and direct others.
• Strong attention to detail and sound decision-making skills.
• Ability to perform basic mathematical calculations accurately.
• Microsoft Office experience, basic computer skills, and proficiency with 10-key.
• Ability to work effectively in a fast-paced environment with frequent distractions.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission gaming license.

Responsibilities

• Assist with the daily operations and transactions of the Guest Service Center.
• Supervise, direct, train, and support GSC team members.
• Maintain accountability for GSC activities and vault operations.
• Ensure cash-handling procedures are followed accurately and consistently.
• Provide proactive, professional service to our guests.
• Help protect company assets by maintaining strong controls and staying alert to potential fraud.
• Identify and communicate significant GSC exceptions or concerns to management.
• Assist with maintaining appropriate staffing levels and managing overtime.
• Coach team members, provide feedback, address performance concerns, and help resolve workplace issues.
• Ensure compliance with IRGC regulations, Internal Controls, Standard Operating Procedures, and company policies.
• Maintain professional appearance and department standards.
• Promote a safe, positive, and guest-focused work environment.
• Work days, nights, weekends, and holidays as needed.

Skills

Leadership

Cash handling

Guest service

Communication

Attention to detail

Mathematical calculations

Microsoft Office

10-key

Coaching

Decision making

Tools

10-key

Microsoft Office

Job description

At Lakeside, we pride ourselves on being a personable, loyal, and friendly company that connects deeply with our customers and employees. Our commitment to guest satisfaction, built on solid relationships and exceptional service, sets us apart. We deliver a value-oriented experience in a convenient, welcoming, casual atmosphere.

Lakeside Hotel Casino is looking for a Guest Service Center Supervisor to join our team! In this role, you’ll help lead daily Guest Service Center operations while supporting our team and providing excellent service to our guests.

What You’ll Do

• Assist with the daily operations and transactions of the Guest Service Center.
• Supervise, direct, train, and support GSC team members.
• Maintain accountability for GSC activities and vault operations.
• Ensure cash-handling procedures are followed accurately and consistently.
• Provide proactive, professional service to our guests.
• Help protect company assets by maintaining strong controls and staying alert to potential fraud.
• Identify and communicate significant GSC exceptions or concerns to management.
• Assist with maintaining appropriate staffing levels and managing overtime.
• Coach team members, provide feedback, address performance concerns, and help resolve workplace issues.
• Ensure compliance with IRGC regulations, Internal Controls, Standard Operating Procedures, and company policies.
• Maintain professional appearance and department standards.
• Promote a safe, positive, and guest-focused work environment.
• Work days, nights, weekends, and holidays as needed.

What We’re Looking For

• Previous leadership, cash-handling, casino, banking, or guest service experience is preferred.
• Strong communication and guest service skills.
• Ability to lead, coach, and direct others.
• Strong attention to detail and sound decision-making skills.
• Ability to perform basic mathematical calculations accurately.
• Microsoft Office experience, basic computer skills, and proficiency with 10-key.
• Ability to work effectively in a fast-paced environment with frequent distractions.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission gaming license.

WHY JOIN US?At Lakeside Hotel Casino, we create an exciting environment for our guests and a rewarding one for our team members. When you join our team, you’ll enjoy:

• A dynamic casino atmosphere with opportunities for career growth.
• The chance to connect with guests and build relationships.
• Paid rest and meal breaks so you can recharge during your shift.
• Paid Time Off (PTO) earned each pay period.
• Paid Holidays.
• Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
• 401(k) with company match to help you plan for the future.
• Free Life Insurance.
• Optional coverages including Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
• Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
• Employee discounts, team celebrations, awards, and more.

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.