Security Officer

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Bally’s Quad Cities Casino & Hotel is seeking a dedicated team member to ensure guest service excellence and uphold casino security and safety standards. The role involves protecting guests, staff, and property while enforcing all policies and procedures.

You will report to your supervisor, monitor promotions and events, and perform any duties as assigned. The environment is dynamic, requiring adaptability and commitment to safety and compliance.

Qualifications

• Read, write, speak, and understand English.
• High school diploma or equivalent preferred.
• Must be able to obtain/maintain an Illinois Gaming License
• Operate in mentally and physically stressful situations
• Able to work flexible shifts

Responsibilities

• Maintains a Service Culture that ensures the delivery of Superior internal/external guest service.
• Oversees the physical security of the casino and company assets.
• Responsible for the physical safety of guests, employees and property.
• Report to their immediate supervisor, without hesitation, any criminal or suspicious activity.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Report to their immediate supervisor, without hesitation, any violations of company policy & procedure, the Adopted Rules, MIC’s, or IC’s.
• Knowledge of all promotions and events.
• All other duties as assigned.

Skills

Strategic Thinking

Teamwork Orientation

Problem solving

Customer Service

Education

High School or better

Job description

• Maintains a Service Culture that ensures the delivery of Superior internal/external guest service.
• Oversees the physical security of the casino and company assets.
• Responsible for the physical safety of guests, employees and property.
• Report to their immediate supervisor, without hesitation, any criminal or suspicious activity.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Report to their immediate supervisor, without hesitation, any violations of company policy & procedure, the Adopted Rules, MIC’s, or IC’s.
• Knowledge of all promotions and events.
• All other duties as assigned.

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.
• Target Salary Range $16.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Preferred

Strategic Thinking

Some Knowledge

Teamwork Orientation

Intermediate

Problem solving

Some Knowledge

Customer Service

Intermediate

Education

Preferred

High School or better.

Experience

Preferred

Must be able to obtain/maintain an Illinois Gaming License

High school diploma or equivalent preferred

Operate in mentally and physically stressful situations

Able to work flexible shifts

Read, write, speak, and understand English

Respond to visual and aural cues

Physically mobile with reasonable accommodations

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.