Bell Attendant

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont New Orleans is seeking a courteous Bell Desk/Guest Services Associate to warmly welcome guests, assist with luggage, and provide in-room and hotel guidance. You will escort guests to rooms, explain amenities, and ensure comfort with climate controls and technology.

A flexible schedule includes mornings, evenings, weekends, and holidays to maintain seamless guest experiences. Join our luxury team and work closely with Front Office, Concierge, Housekeeping, and Security to deliver

Qualifications

• Service-focused personality essential; customer-related experience an asset.
• Ability to work well under pressure in a fast-paced environment.
• Excellent communication skills and professional presentation.
• Ability to work cohesively with fellow colleagues as part of a team.
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Fluent in English.

Responsibilities

• Provide professional, warm, engaging, and personalized service to all guests.
• Welcome guests entering or departing the hotel with enthusiasm and professionalism.
• Assist guests with luggage and personal belongings.
• Escort guests to guestrooms and orient them to room features and hotel amenities.
• Ensure guests are comfortable operating in-room features and technologies.
• Deliver luggage, guest amenities, packages, messages, and other items promptly.
• Assist with check-in/check-out coordination with Front Office.
• Maintain a visible presence at the entrance and lobby to help guests.
• Support guest departure by coordinating with Door/Valet for smooth arrivals/departures.
• Safely transport, store, and retrieve guest luggage with accurate records.
• Report safety concerns and assist with security as needed.
• Liaise with Concierge to arrange directions, transportation, and local information.
• Communicate with Front Office, Concierge, Housekeeping, Engineering, Security as needed.
• Participate in pre-shift meetings and stay informed about events and updates.
• Maintain cleanliness and organization of bell stand and luggage storage areas.
• Adhere to Fairmont policies, health and safety standards, and LQA standards.
• Assist with service audits and continuous improvement efforts.
• Maintain regular attendance and professional appearance.

Skills

Guest services

Communication

Teamwork

Shift flexibility

Fluent in English

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Consistently provide professional, warm, engaging, and personalized service to all guests.
• Welcome every guest entering or departing the hotel with enthusiasm and professionalism.
• Assist all arriving and departing guests with luggage and personal belongings.
• Escort guests to their guestrooms while providing a personalized orientation to room features, hotel amenities, and available services.
• Ensure guests are comfortable operating room features including climate controls, lighting, technology, and other in-room amenities.
• Deliver luggage, guest amenities, packages, messages, and other requested items promptly and accurately.
• Assist guests during the check-in and check-out experience by coordinating with the Front Office team.
• Maintain a visible presence at the hotel entrance and lobby to proactively assist guests.
• Assist guests departing by vehicle in coordination with the Door and Valet team to provide a seamless arrival and departure experience.
• Safely transport, store, and retrieve guest luggage while maintaining accurate luggage storage records.
• Ensure the security and proper handling of all guest belongings at all times.
• Respond promptly to guest requests and provide information regarding hotel facilities, services, dining outlets, transportation, and local attractions.
• Work closely with the Concierge team to assist guests with directions, recommendations, transportation arrangements, and local information.
• Maintain effective communication with Front Office, Concierge, Housekeeping, Engineering, Security, and other hotel departments to fulfill guest requests efficiently.
• Observe the hotel entrance, lobby, and surrounding areas for safety and security concerns and immediately report suspicious activity to Security.
• Handle guest concerns promptly and professionally, escalating issues to leadership when appropriate.
• Support special events, VIP arrivals, and group check-ins/check-outs.
• Participate in daily pre-shift meetings and remain informed of hotel events, VIP arrivals, group movements, and operational updates.
• Maintain cleanliness and organization of the bell stand, luggage storage areas, and surrounding work areas.
• Follow all Fairmont policies and procedures, health and safety standards, Forbes Travel Guide standards, and Leading Quality Assurance (LQA) service standards.
• Participate in service audits, quality assurance initiatives, and continuous improvement efforts.
• Maintain regular attendance and punctuality in accordance with hotel scheduling requirements.
• Maintain professional appearance and grooming standards, including proper uniform and name tag.
• Assist other Front Office colleagues during periods of high business volume.
• Assist with lobby organization and presentation throughout the day.
• Participate in ongoing training and departmental meetings.
• Perform additional duties as assigned by management.

Qualifications

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Fluent in English

Additional Information

All your information will be kept confidential according to EEO guidelines.