Security Officer

Hyatt; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Dream Nashville is seeking a vigilant Security Officer to protect guests, associates and property, respond to incidents, and enforce hotel policies. You will patrol all areas of the property, report hazards, and assist during emergencies.

Respond to guest concerns, investigate with urgency, and maintain daily security logs. Strong interpersonal skills and reliability are essential; CPR/First Aid certification is preferred.

Qualifications

• Previous experience in a Security role.
• Previous Hotel experience, recommended
• Certification in CPR and First Aid, preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities

Responsibilities

• Patrol all areas of the property, including outside, on a regular basis.
• Respond to guest complaints and concerns and investigate to remedy the situation with urgency.
• Complete security reports and daily logs for incidents of theft, accidents and safety violations.
• Maintain safety, security and emergency procedures and respond to alarms and emergencies.
• Conduct investigations of security incidents and enforce property policies.
• Preserve safety of guests and team members, and ensure OSHA compliance.
• Follow department policies and protect assets and reduce liability.
• Assist with all other tasks and duties as assigned.

Skills

Security experience

Hotel environment

Interpersonal skills

Job description

Summary

The Security Office will be responsible for the protection of hotel guests, associates and property. As well as, responding to and handling any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations of Dream Hotel Group.

• Patrol all areas of the property including outside on a regular basis. Conduct regular floor patrols, property tours and crowd control.

Organization - Dream Nashville

Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.

• Note, search for, handle and report any unusual circumstances, safety violations, destruction and/or suspicious or undesirable persons and escort off property, if necessary. Correct and report any fire hazards to health and safety hazards.
• Complete security reports on a daily log including incidents of theft, accidents and safety violations.
• Complete the necessary security forms to document losses of property or personal injury to guests or associates. Ensure that any violations to law or hotel policy are investigated and reported.
• Maintain all safety, security and emergency procedures/action plans and hotel disaster for the hotel ; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid as needed.
• Conduct investigations of security incidents.
• Enforce the 'No Solicitation Policy' of the property.
• Preserve the safety and security of the guests, team members, OSHA compliance, adherence to federal, state and local standards.
• Follow property and corporate guidelines to protect guests and staff, secure the assets, and minimize liability.
• Follow department policies, procedures, and service standards.
• All other tasks and duties as assigned.

Qualifications

• Previous experience in a Security role
• Previous Hotel experience, recommended
• Certification in CPR and First Aid, preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilitiesHighly responsible and reliable