Security Guard

The Scottsdale Resort and Spa, Curio Collection by Hilton; Scottsdale (AZ); On-site; USD 2,066,400 - 3,444,000; Full time

Job summary

The Scottsdale Resort and Spa, Curio Collection by Hilton is seeking a Security Front Desk professional to monitor hotel premises and protect guests and staff. The role involves foot patrols, responding to emergencies, and maintaining a safe environment around guest areas and back-of-house spaces.

Candidates should have a high school diploma (or equivalent) and a calm, courteous demeanor. Prior law enforcement or military experience is a plus, with strong English communication and the ability to

Qualifications

• High school diploma preferred and equivalent combinations considered.
• Prior law enforcement or military experience preferred.
• Ability to communicate clearly in English to ascertain and document information.
• Ability to work in a fast-paced environment while remaining calm and courteous.

Responsibilities

• Patrol hotel premises on foot to identify security risks and safety concerns.
• Respond to emergencies and coordinate with appropriate teams in a calm, rational manner.
• Assist guests with door lock issues and safe handling of valuables.
• Answer security hotline calls and prioritize responses.
• Document incidents legibly and maintain accurate records.
• Escort guests and employees as needed and maintain order on site.
• Follow all safety, security procedures and hotel policies.

Skills

Customer service

Communication

De-escalation

Observational skills

English proficiency

Education

High school diploma

Law enforcement/military experience preferred

Tools

Two-way radio

Pager

Job description

Monitor and patrol hotel property to ensure the safety of guests and employees to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. This description is a summary of primary responsibilities and qualifications.The job description is not intended to include all duties or qualifications that may berequirednow or in the future.The Hoteloperates24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Spendmajorityofshifton foot patrol, walking, climbing stairs of the interior and perimeter of the hotel toobserveandidentifypotential security and safety risks or undesirable conditions.

• Requires verbal communication using pager and two-way radio, bending,stoopingand kneeling as in performing CPR.

• Maintain order in the hotel, dealing with the welfare of guests, e.g.,assistingwith door lock problems,coordinateexpedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm,rationaland persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws aswarrantedfor the security and safety of hotel guests, employees,patronsand property. Requires grasping, lifting and or carrying or otherwise movingpersons, packages, luggage,wheelchairsand safety equipment using manual dexterity of hands.

• Answer security telephone and safety hotline calls and respondin a timely mannerbased on priority.

• Use a clear, concise English-speaking voice, listen with empathy, provideaccurateinformation and document legibly allappropriate incidentinformation.

• Memorize and monitor life safetysysteminstalled at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

• Receive, record and store lost and found items. Research and respond to inquirers from guests concerningstatusof items.

• Escort guests and employees asrequired toparking lots, provide same for employees carrying house banks.

• Adheres to all company policies and procedures.

• Follows safety and security procedures and rules.

• Knows department fire prevention and emergency procedures.

• Utilizesprotective equipment.

• Reportsunsafe conditions to management.

• Reportsaccidents, injuries, near-misses, propertydamageor loss to management.

• Provides fora safe work environment by following all safety and security procedures and rules.

• All team members mustmaintaina neat,cleanand well-groomed appearance. (Specific standards outlined inteammemberhandbook).

• Assistsother Front Desk Personnel when needed.

• Perform any related duties as requested by management.

Qualifications

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Prior law enforcement or other military experience preferred.
  • Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
  • Ability to effectively deal with internal and external customers, some of whom will require high levelsof patience,tactand diplomacy to defuse anger and collectaccurateinformation.
  • Ability to listen effectively, speak,readand write English clearly toascertainand documentimportant information.
  • Ability to work in a fast-paced environment, sometimes under pressure, whileremainingflexible and efficient whilemaintaininga pleasant cheerful demeanor.
  • Ability to follow writtenand orverbal instructions.
  • Ability tooperatea computer, printer, copier, and telephone.

Source: Driftwood Hospitality