Security Officer Overnight

DoubleTree by Hilton- Nashville Downtown; Nashville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

DoubleTree by Hilton Nashville Downtown in downtown Nashville, TN is seeking a Security Officer to patrol interior and exterior areas, monitor CCTV, and respond to emergencies to protect guests and property. The role emphasizes vigilance, safety, and courteous service to hotel guests.

We offer a comprehensive full-time benefits package, including earned wage access, medical/dental/vision insurance, hotel discounts, and opportunities for growth within SPIRE Hospitality.

Qualifications

• High school diploma or equivalent.
• Prior law enforcement or military experience preferred.
• CPR certification and First Aid training preferred.
• Prefer additional language ability.

Responsibilities

• Spend majority of shift on foot patrol, observing for security risks and ensuring guest safety.
• Maintain order, assist guests, and respond to emergencies calmly and effectively.
• Answer security calls and monitor CCTV, reporting alarms to the supervisor.
• Memorize life safety systems and building layout for rapid incident response.
• Perform other duties as assigned by the supervisor.

Education

High school diploma or equivalent

Job description

DoubleTree Nashville
DoubleTree by Hilton Nashville Downtown
315 4th Ave N
[e-mail]
Nashville, TN 37219, USA

DoubleTree Nashville
DoubleTree by Hilton Nashville Downtown
315 4th Ave N
[e-mail]
Nashville, TN 37219, USA

DoubleTree by Hilton Hotel Nashville Downtown

We're in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar.
343 Rooms, Full-Service Starbucks, 15,000 sq. ft. event space.

SPIRE Hospitalityis a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Responsibilities and Duties:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems; coordinate, expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• Check employee packages as they exit to ensure no food or property is being removed. Screen persons entering this entrance for purpose and authorization.
• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Assist guest with door lock problems using moderately complex hand-held electronic apparatus.
• Performs other duties as assigned.

Specific Job Knowledge and Skills:

• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs. Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Qualifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• Prior law enforcement or other military experience preferred.
• CPR certification and First Aid training preferred.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Prefer additional language ability.

NOTE: While the list of essential duties is intended to be as inclusive as possible, there may be other duties that are essential to the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.