Security Officer

Four Seasons; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Four Seasons Hotel Minneapolis is seeking an overnight Security Associate to monitor and respond to emergencies, protect guests and property, and assist with security operations. The role emphasizes safety, incident reporting, and collaboration with local agencies.

You will patrol, enforce policies, document events, and serve as a first responder trained in CPR, supporting the Fire Command center as needed. High school diploma required; hotel experience preferred.

Qualifications

• 1+ years of security experience, preferably in hotels.
• High School diploma required; bachelor's preferred.
• Strong interpersonal and relationship-building skills.
• Ability to work on the overnight shift and handle emergencies.

Responsibilities

• Monitor and train for emergency/security systems and incidents.
• Respond to emergency calls and assist Fire Command center when needed.
• Patrol building and identify safety, security, and fire hazards.
• Write comprehensive incident reports and maintain records.
• Assist guests and employees with operational tasks during overnight shift.

Skills

Security experience

Interpersonal skills

Emergency response

CPR training

Education

High School diploma

Bachelor's degree

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

About the role

Basic Purpose: Monitors, responds and trains for emergency/security systems and incidents. Is the safety and policy leader for the overnight shift. Assists guests and employees with operational tasks. Responds as a 1 st responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.

What you will do

Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments' rules, policies and standards.

Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.

Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.

Patrol building noting and correcting safety, security, and fire hazards. Able walk /run up stairs carrying a fire extinguisher.

Implement all policies and procedures regarding security and safety.

Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.

Respond properly in any hotel emergency safety situation.

Assist with Worker's Compensation, complete reports, and maintain a health and safety.

Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow‑up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.

Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.

Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.

Respond to and mediate all non‑emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.

Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.

Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.

Participate and take an active role in the development and implementation of the hotel's fire plan. In addition to testing the hotel's Fire and Emergency Response preparedness.

Works harmoniously and professionally with co‑workers and supervisors.

What you bring

At least 1+ years of security experience, preferably within Hotels

High School diploma - Bachelors Degree Preferred.

Apply an ethical approach to the outcome of situations.

Strong interpersonal and relationship‑building skills to work with peers, superiors and clients.

Work in a safe, prudent and organized manner.

Must be flexible with schedule - Able to wor