Director of Security and Safety

Four Seasons; New York (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Employee discounts

Training and development

Uniform dry cleaning

Employee meals

Job summary

Four Seasons Manhattan, a premier luxury hotel, seeks a seasoned security leader to oversee internal/external access control, CCTV operations, and health and safety programs. The role requires guiding crisis response, policy enforcement, and collaboration with local authorities to ensure guest and staff safety.

Ideal candidates bring 8+ years in hotel security, including 3 years at director level, with experience in ultra-luxury environments and discretion in guest relations.

Qualifications

• Degree or diploma in a relevant discipline.
• Minimum of 8 years of progressive leadership experience in hotel or resort security, with at least 3 years in a director-level role.
• Experience in luxury/hospitality security with discretion and guest comfort.
• Knowledge of local security laws and international fire/life safety codes.
• Proficiency with CCTV, access control, MS Office, and fire panels.
• First aid and CPR training; flexible to work nights and holidays.

Responsibilities

• Oversee internal and external access control, CCTV, lost and found, and safety standards.
• Develop and implement emergency response and crisis management plans.
• Ensure compliance with local safety laws and fire codes.
• Coordinate with authorities for rapid response and investigation.
• Oversee selection and performance of security technologies.
• Collaborate across departments to ensure safety practices and contractor management.
• Serve as Co-Chair of Lead With Care Committee and drive safety culture.
• Partner with People & Culture for on-property investigations.
• Maintain high professionalism, confidentiality, and discretion.

Skills

Security leadership

Crisis management

Discretion

Leadership under pressure

Education

Degree or diploma in a relevant discipline

Tools

MS Office

CCTV systems

Access control

Fire panels

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on Billionaires' Row at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

What You Will Do

• Oversee internal and external access control, CCTV, lost and found, workplace safety and health standards, workplace violence prevention and response, and incident response and investigation.
• Develop and implement comprehensive emergency response and crisis management plans.
• Ensure full compliance with local security and safety laws, fire safety codes, and regulatory requirements.
• Partner with local authorities and emergency services to maintain effective intelligence, communication, and rapid response capabilities.
• Oversee the choice, placement, and performance of security technologies, including CCTV, access control, and alarm systems.
• Work with all departments to ensure safety practices are being followed, with attention to chemical storage and use, slip/trip/fall hazard removal, fire and carbon monoxide detection / response, machine guarding, safe manual material handling practices (including ergonomics, lifting techniques, and task design), contractor management, and injury and illness prevention.
• Some properties provide water rescue services, manage their own firefighting teams and equipment, deal with hazardous wildlife, or have responsibility for childcare facilities, each of which require additional security and safety expertise.
• Serve as Co-Chair of the property's Lead With Care Committee, partnering with cross-functional leaders to:
  • Support the effective implementation of the health, safety, and security management system
  • Drive engagement, accountability, and continuous improvement in safety culture
  • Review incidents, trends, and risk mitigation strategies at the property level
• Collaborate with People & Culture and property leadership to coordinate and support on-property investigations.
• Maintain a strong partnership with Rooms and Guest Experience
• Maintain the highest standards of professionalism, confidentiality, and discretion at all times.

What You Bring

• Degree or diploma in a relevant discipline.
• Minimum of 8 years of progressive leadership experience in hotel or resort security, with at least 3 years in a director-level role.
• Proven expertise in luxury or ultra-luxury hospitality environments, with an understanding of guest expectations for discretion and comfort.
• Preferred experience working with The Hotel & Gaming Trades Council, AFL-CIO.
• In-depth knowledge of local security and safety laws, international fire and life safety codes, international privacy considerations, local injury and illness reporting requirements, incident response and crisis management procedures, and investigative techniques.
• Strong leadership, decision-making, and problem-solving abilities under pressure.
• High integrity, cultural sensitivity, and the ability to manage confidential information with discretion.
• Proficiency with MS Office, CCTV and access control systems, and fire panels.
• First aid, CPR, and basic fire response training at a minimum (Specific sites might need to set additional expectations.)
• Flexibility to respond to events at all hours, including nights, weekends, and holidays as operationally required.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Compensation: $125,000 - $135,000 annually

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf