Casino Shift Manager

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 86,000 - 100,000; Full time

Benefits offered by this job

Health / dental / vision insurance

Tuition reimbursement

401k with company match

Paid time off & holidays

Team dining hall free meal per shift

Team member discounts (hotel, retail,

Spa discounts

Anniversary recognition

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Casino Shift Manager to act as General Manager on Duty, ensuring high guest service and smooth operations. You will oversee staff, engage with guests, and maintain compliance with gaming regulations.

The role requires 3+ years in gaming management and table games experience, along with a Colorado Gaming License. Competitive compensation includes bonus eligibility after one year and a comprehensive benefits package.

Qualifications

• Must have 3 years of management experience in a gaming operation.
• Must have 3 years of table games experience.
• Colorado Key Gaming License required.

Responsibilities

• Act as General Manager on Duty and oversee daily operations.
• During each shift, visit each area and engage with guests and Team Members to promote service.
• Adjust staffing to meet business demands and manage daily staffing levels.
• Identify and resolve operational deficiencies to maintain top guest service.
• Maintain a visible presence on the casino floor and lead by example.
• Resolve guest complaints and incidents with professionalism and urgency.

Skills

Fluent English

Guest service

Education

High School Diploma

Bachelor’s degree preferred

Job description

Casino Shift Manager

Salary: 86,000+ Status: Full Time Shift: Varies Other Compensation: This position is bonus eligible after completion of one full calendar year, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives.

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45 minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23 floors filled with 516 luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45 table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities

• This person will contribute to our success by being the acting General Manager on Duty and performing numerous daily tasks and routines that ensure quality service is provided to all guests.
• During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable.
• They must be able to identify and correct daily operational deficiencies to achieve this service, such as: Constantly review staffing needs and recommend an increase/decrease in staffing levels to coincide with business demands.
• Identify signage problems and notifying proper departments to correct.
• Assist in resolving Team Member issues, responsible for motivating Team Members to ensure that they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• The Casino Shift Manager will create a friendly work atmosphere and communicate an ‘Open Door’ policy to all team Members to resolve disputes in a timely manner.
• Must exhibit a positive and professional attitude with guests and Team Members.
• Will work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, review available documentation and/or create documentation concerning the incident.
• Provide regular communication with all levels of management and recommendations to improve the effectiveness of property operations.
• Decisions must be based upon the best interests of the company while following Colorado Division of Gaming Rules and Regulations.
• Relive Table Games Supervisors and Surveillance Operators when their respective managers are not available.
• Other related duties include, but are not limited to, complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.

Qualifications

Performance Expectations: A commitment to Guest Service. A commitment to a safe work environment. Must effectively pass along information from shift to shift and from department to department when needed. Must be self-motivated and self-directed. Must be able to work under minimal supervision.

Required Skills

This position is expected to have proficient knowledge of all casino property operations, including table games, slot operations, and restaurant operations. Must be fluent in English. Must have the ability to communicate effectively in verbal and written formats with both internal and external guests. Ability to work well with others and under stressful conditions. Proficiency in Microsoft Office and Oasis applications. Ability to read, analyze and interpret common gaming documents and procedural manuals.

Education, Training & Experience

High School Diploma required. Bachelor’s Degree preferred. Must have at least 3 years of management experience in a gaming operation. Must have at least 3 years of table games experience. Ability to obtain a Colorado Key Gaming License.

Cultural Best Fit Characteristics

Ability to see the whole picture. Conscientious about the bottom line. Does not accept mediocrity. Leads by example Promotes the property as an ambassador.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Equal Opportunity Employer

Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Culture

We may not be the biggest casino company, but we are the strongest.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired.

From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact.

From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated.

Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards.