Security Officer

Treasure Island Hotel Casino; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas is seeking a Security Officer to patrol the property, greet guests, and handle issues with professionalism and calm vigilance.

You will operate radios, monitor access, assist disabled guests, respond to emergencies with CPR/AED, file incident reports, and participate in fires and evacuations as needed.

This role requires at least one year of customer service experience and may include training in CPR, AED, first aid, and detainment/restraint techniques.

Qualifications

• At least one year customer service experience required
• Previous Security and/or Military experience preferred
• Training during probation: covers all aspects of the job
• Training packet with management, CPR, AED, First Aid, MDTS
• No Guard Card needed and training maintained throughout employment

Responsibilities

• Patrol all areas of the property to greet guests and handle issues
• Escort guests and employees as necessary
• Operate two-way radio to communicate with Control Room and Security staff
• Resolve complaints involving guests and employees
• Monitor access to restricted areas and guest rooms
• Assist disabled or impaired individuals including those in wheelchairs
• Remove drop boxes from gaming tables
• Operate company vehicles to respond to incidents and maintain security
• Provide CPR and AED when emergencies arise
• Complete incident reports using computer for property incidents
• Engage in high-stress, fast-paced situations and make split-second decisions
• Assist in fires and evacuations; detain or arrest violators when necessary

Skills

Customer service

Job description

Our guests and employees depend on Security to be prepared and respond quickly to a multitude of emergencies. Security Officers will often be tasked with making split second decisions to ensure the safety and security of our guest and employees. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Specific Job Functions:

• Patrol any and all areas of T.I. property to greet guests and handle any issues which may arise

Escort Guest and Employees as necessary

Operate a two-way radio to communicate with the Control Room and other Security staff

Resolve complaints and issues involving both guests and employees

Monitor access to restricted areas

Provide assistance to disabled / impaired individuals including those in wheelchairs

Remove and carry drop boxes from the gaming tables

Monitor access to guest rooms by checking room keys at the elevator lobby

Operate company owned vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off the property

Provide cardiopulmonary resuscitation (CPR) and operate an automated external defibrillator (AED) machine when emergencies arise

Use a computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints

Work in a high pace high stress areas and situations

Make split second decisions

Assist in fire situations

Assist in evacuations

Engage persons who are in violation of Hotel policy and procedure or in violations of federal, state, county, city or local laws and ordinances up to and including detentions and arrests

Able to remain calm, polite, professional and yet stay firm with your actions when engaging such persons

Perform all duties deemed for the success of the department

Responsibilities/Qualifications

• At least one year customer service experience required
• Previous Security and/or Military experience preferred
• Must be able to complete the following training during your probation period or when the first class is available:
  • Covers all aspects of the job
• Training packet with management
• CPR – Cardiopulmonary Resuscitation
• AED – Automated External Defibrillation
• First Aid
• MDTS – handcuffing/control and restraint training
• No Guard Card needed

This training needs to be maintained throughout your employment

To be eligible for or remain in a full-time position within the Security Department you must be able to complete and stay proficient in the following:

• Security iTrak
• Photos
• Scanner
• Report paperwork
• Digital video system including video review, video exporting and printing photos from video

Report Writing:

Security Command and Control Room:

• High stress and fast paced situations
• Security iTrak
• Digital video system to include learning all cameras and placement, watching multiple monitors, all camera numbers, camera control, video review, exporting video and printing photos from video
• Dispatching multiple Security members and multiple calls
• Multiple telephone lines including emergency services lines
• Multiple alarm panels including the Life Safety System

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.