Security Officer

Golden Acorn Casino | Travel Center; Campo (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Golden Acorn Casino | Travel Center is seeking a Security Dispatcher to monitor the radio communication system and property alarms, ensuring guest and staff safety. The role involves generating incident reports, coordinating with Security Officers and EMTs, and maintaining logs and access control across the property.

Qualifications include a high school diploma or GED, excellent communication skills, and basic math.

Qualifications

• High school diploma or GED required.
• Minimum six months in security, emergency response, or dispatch preferred.
• Excellent communication skills required.
• Ability to read and comprehend safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Basic math: addition, subtraction, multiplication and division.
• Ability to apply commonsense reasoning to carry out instructions.
• Must be able to sit for long periods.

Responsibilities

• Generates written reports regarding security-related incidents involving customers, employees and/or the facility.
• Escorts and observes customers and employees to ensure safety and protection; identifies hazards and reports them.
• Communicates with all departments and Security Officers to ensure security preparedness during emergencies.
• Monitors all alarm systems and notifies appropriate personnel or outside agencies as needed.
• Maintains accurate logs of all information.
• Dispatches Security Officers and EMTs to various areas as needed.
• Maintains a lost and found system.
• Keeps knowledge of facilities and events to advise customers and employees.
• Ensures attendance and breaks are maintained and that information flows between departments.
• Attends regular departmental meetings to share information.
• Accesses locked areas as necessary with a key series.

Skills

Communication skills

Reading comprehension

Written communication

Attention to detail

Education

High School diploma or GED

Job description

Summary Responsible for monitoring and maintaining the Security Department's radio communication system, as well as monitoring all alarm systems on property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Generates necessary written reports regarding security-related incidents involving customers, Employees and/or the facility.
• Escorts and observes customers and Employees, to ensure their safety and protection; identifies potential safety hazards and report same to the appropriate individual, for proper resolution.
• Communicates with all departments and Security Officers, to ensure security preparedness in the event of an emergency or other situation, which requires immediate attention.
• Monitors all alarm systems on property, and notifies appropriate in-house personnel and/or outside agencies, as necessary.
• Maintains accurate, thorough logs of all incoming and outgoing information.
• Dispatches Security Officers and Emergency Medical Technicians to various areas of the property, as needed.
• Maintain lost and found system.
• Maintains a working knowledge of the Company's facilities, as well as special events on property, in order to advise customers and fellow Employees of same, whenever possible.
• Ensures that all Security Employees are rotated sufficiently, and that their thirty-minute required breaks are adhered to.
• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Responsible for maintaining a consistent, regular attendance record.
• Maintains a series of keys, accessing locked areas as necessary.
• Accepts identification from all persons who appear to be under the legal age, to ensure compliance with state and federal gaming regulations.
• Operates company vehicles as directed to do so.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High School diploma or (GED) required. Minimum of six months in security, emergency response, or dispatch preferred.

Special Qualifications

Excellent communication skills required.

Language Skills

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply commonsense reasoning to a variety of situations. Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.

Physical Demands

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit for long periods of time.

While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.