Security Officer

fourseasons; East Palo Alto (CA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Free employee stays Worldwide

Free employee meals

Job summary

Four Seasons Hotel Silicon Valley is seeking a Security Officer to protect guests, associates and property, enforce hotel rules, and respond to emergencies. You will patrol, report hazards, and assist with incident investigations while maintaining a professional, friendly presence across the building.

The role requires 1+ year of hotel security experience, strong English skills, and flexible shifts including evenings and overnights. Competitive hourly pay and comprehensive benefits are provided.

Qualifications

• 1+ years of security experience, preferably in hotels.
• Apply an ethical approach to outcomes.
• Strong interpersonal and relationship-building skills.
• Work in a safe, prudent, and organized manner.
• Must be flexible with schedule - weekdays, weekends, holidays, evenings/overnight shifts.
• Reading, writing and oral proficiency in English.

Responsibilities

• Assist with protecting guests, staff, and property and enforce hotel rules and policies.
• Promote safety awareness and provide training as needed.
• Respond to emergency calls and assist Fire Command center when required.
• Patrol to identify safety, security, and fire hazards and report findings.
• Write comprehensive incident reports and follow-up on investigations.
• Serve as a friendly, professional liaison to occupants and visitors.

Skills

Security experience

Customer service

English proficiency

Situational awareness

Interpersonal skills

Flexibility

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first‑hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop‑up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons is currently looking for a Security Officer.

Essential function of the job:

• Assist Hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards.
• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Assist with Worker’s Compensation, complete reports, and maintain a health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
• Works harmoniously and professionally with co-workers and supervisors.

Knowledge and Skills:

• At least 1+ years of security experience, preferably within Hotels
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with peers, superiors, and clients.
• Work in a safe, prudent, and organized manner.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
• Reading, writing and oral proficiency in the English language
• Ability to multi-task in a high volume and demanding environment
• Strong problem solving skills, ability to handle difficult situations and guests
• Must provide work authorization document - proof of eligibility to work in the United States of America

What to Expect:

• Hourly rate $31.04
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Holiday, vacation, and sick pay
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Complimentary dry cleaning of employee uniforms
• Free employee parking

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal