Security Supervisor

fourseasons; Atlanta (GA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and development opportunities

Employee discount for stays

Complimentary dry cleaning for uniform

Complimentary meals for employees

Parking/MARTA discounts

Job summary

Four Seasons in Atlanta seeks a Security Supervisor to oversee a shift, directing officers and ensuring safety protocols across guest areas and service spaces. You will patrol, investigate incidents, document reports, manage guest issues, and respond to emergencies while complying with company standards.

Strong English, basic security training, and prior related experience required. Four Seasons offers competitive benefits and professional development opportunities within a luxury hospitality

Qualifications

• Requires working knowledge of basic security procedures.
• Ability to read and write English; basic computer use.

Responsibilities

• Patrol interior and exterior of the hotel to ensure safety and security compliance.
• Conduct performance evaluations and coach staff; disciplinary actions when needed.
• Investigate crimes and accidents; create incident reports.
• Handle unusual guest or employee problems; prepare documentation.
• Respond to emergencies; assist as necessary.
• Comply with EmPact Work Rules and Standards of Conduct.
• Work harmoniously with co-workers and supervisors.
• Operate keys, lock, alarm, surveillance and fire protection systems.

Skills

Security procedures

Operating computer equipment

English literacy

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Meet us in Atlanta, and we'll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

About the role

Supervise a shift of the Security department to include providing direction and ensuring response and documentation to security and safety related incidents, ensuring proper preventative measures by making certain security officers are present and patrolling property including all guest floors as well as service areas in a professional and courteous manner.

ESSENTIAL FUNCTIONS

• Patrol the interior and exterior of the hotel to ensure that all staff and guests are in compliance with preventative safety and security measures. (10%)
• Conduct performance evaluations, provide ongoing coaching to staff and discipline staff when needed. (20%)
• Investigate crimes and accidents occurring in the hotel and create incident reports of guest and employee accidents and incidents. (10%)
• Assist in handling of unusual guest or employee problems, such as, but not limited to noise complaints, disorderly conduct, theft, power failures etc. Prepare documentation and incident reports as needed. (20%)
• Respond and assist with all emergency situations in the hotel as necessary. (10%)
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
• Work harmoniously and professionally with co-workers and supervisors. (10%)
• Operate and control the keys, lock system, alarm system, surveillance system and fire protection system. (10%)

NON-ESSENTIAL FUNCTIONS

• Conduct VIP escorts in a professional and courteous manner.
• Assist handicapped guests.
• Actively participate in day-to-day security operations of the property.
• Actively assist Safety Committee.
• Actively work with hotel MOD.

What you bring

Education: High school or equivalent diploma

Experience:Experience required by position is minimum of 1 full year of employment in related position with Four Seasons or other organization, or Law Enforcement / Military experience.

Skills and Abilities: Requires a working knowledge of basic security procedures. Working knowledge is generally learned on the job or through professional training and certifications. Requires knowledge and ability to operate computer equipment. Ability to read and write English.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounted rates for Parking and/or Marta

Schedule & Hours

• Eight-hour shifts; scheduled days and times may vary based on need.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal