Security Officer

MaineHealth Accountable Care Organization; Conway (NH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

Memorial Hospital in North Conway, NH, is seeking a full-time Security Officer I for night shifts. The role focuses on maintaining a safe environment for patients, visitors, and staff through patrols, incident response, and policy enforcement.

Qualifications include a high school diploma (IAHSS Basic within 1 year), valid driver’s license, BLS within 30 days, CPI/NIMS certifications, and prior hospital security experience preferred. Strong customer service and de-escalation skills are valued.

Qualifications

• High school diploma preferred; IAHSS Basic certification required within one year of hire.
• Valid driver’s license; BLS within 30 days; CPI/NIMS 100/200/700 as applicable; proficiency with security equipment within 30 days.
• Prior hospital safety/security experience preferred; basic computer skills; ability to learn security systems.

Responsibilities

• Maintain a safe environment through proactive patrols and incident response.
• Enforce policies and provide customer service to patients, visitors, and staff.
• Assist clinical staff in managing disruptive individuals using approved techniques.
• Report safety concerns and respond to emergencies as needed.

Skills

Customer service

Communication

Conflict resolution

De-escalation

Emergency response

Education

High school diploma

IAHSS Basic certification

Tools

Security equipment operation

Job description

Location: North Conway, NH
Facility: Memorial Hospital
Schedule: Full Time
Shift: Night
Job Category: Service/Maintenance Support
Req #: 95643
Date Posted: Sep 30, 2026

Memorial Hospital is seeking a full time Security Officer to join their team!

Summary: This position consists of 36 hours per week, night shifts.

The Security Officer I helps maintain a safe and secure environment for patients, visitors, staff, and organizational assets through proactive patrols, incident response, policy enforcement, and customer service. The officer identifies and reports safety and security concerns, responds to emergencies, and utilizes de-escalation techniques to manage behavioral incidents. When necessary, the Security Officer I assists clinical staff in the safe management of disruptive or combative individuals using approved physical intervention techniques consistent with training and policy.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or equivalent preferred. IAHSS Basic certification required within one year of hire.
• License/Certifications: Valid Driver’s license required based on role and location. BLS certification required within 30 days of hire; Crisis Prevention Intervention (CPI) (or equivalent) NIMS 100/200/700 (as applicable); and proficiency with assigned equipment required within 30 days.
• Experience: Prior experience in hospital safety, security, or a related field preferred. Basic computer efficiency and ability to learn and operate security-related systems and equipment.
• Additional Skills/Requirements Required: Must be 18 years or older; Ability to respond to behavioral emergencies and assist clinical staff in maintaining a safe environment through the application of trained physical intervention techniques when required. Required to wear assigned security and safety equipment, including a protective vest, for extended periods during scheduled shifts.
• Additional Skills/Requirements Preferred: Demonstrated customer service, communication, and conflict- resolution skills. Ability to maintain composure, exercise sound judgment, and interact effectively with patients, visitors, and external agencies in stressful situations.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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